IT Strategy, Innovation & Change Management Manager

Computer Aided-Dispatch (CAD) 911 and 311 Systems Analyst; Web Development Coordinator; and assigned personnel based on project assignment.

• Knowledge of organizational change management methodologies and frameworks (e.g.,ProsciADKAR, Kotter), and of adoption and reinforcement techniques.
• Knowledge of communications planning, training coordination, and adult learning principles.
• Knowledge of business process analysis and stakeholder engagement techniques.
• Knowledge of Information Technology infrastructure, concepts, and principles, including computer systems, networks, software administration, software development, design, and architecture.
• Knowledge of project management techniques and methodologies, including project scope, budgeting, implementation, and vendor coordination.
• Knowledge of project planning, documentation methods and standards, and tools unique to project management (e.g., flow charts, milestone status reports).
• Knowledge of budget processes, research methods and techniques, and standard office practices and procedures.
• Experience in innovative technology adoption and the identification and integration of emerging technologies.
• Ability to develop and execute change communications, training, and adoption plans for enterprise initiatives.
• Ability to assess organizational readiness, manage resistance to change, and measure adoption outcomes.
• Ability to engage and influence stakeholders at all levels of the organization, both technical and non-technical, without direct authority.
• Ability to coordinate project deliverables, timelines, vendors, and contractors within a Project Management Methodology (PMM).
• Ability to estimate resources and participantsrequiredfor assigned projects.
• Ability to analyze problems and develop plans to resolve them.
• Ability to negotiate contracts with vendors and consultants for services.
• Ability to develop, implement, and administer a budget, prepare budget requests, andmonitorexpenditures for budgetary compliance.
• Ability tomonitor, direct, and review the work activities of assigned personnel.
• Ability to conduct research; analyze, interpret, and report findings; and prepare narrative and statistical reports and presentations.
• Ability to develop andmonitorpolicies and procedures.
• Skill in theutilizationof project management software.
• Skill in organizing and working with teams andfacilitatingcross-functional meetings.
• Skill in the operation of a computer,utilizingdatabase, spreadsheet, and word processing software.
• Skill in the operation of an automatic transmission automobile.
• Ability to communicate effectively, both orally and in writing, with individuals and groups.

These knowledge, skills, and abilities are usually, although not always, acquired through completion of a Bachelor’s degree in Business Administration, Computer Science, Computer Information Systems, Organizational Development, or a related area; four (4) years of project management or organizational change management experience; and four (4) years of experience in IT project delivery, applications, or systems analysis involving multiple computer subsystems, to include two (2) years of project leader responsibility or one (1) year of supervisory experience. Experience supporting an ERP implementation or other enterprise system rollout, including the people-side adoption of change, is preferred. Equivalent combinations of education and experience will be considered.

Additional Requirements:

• ProsciChange Management Certification or an equivalent organizational change management credential (e.g., CCMP) is preferred.
• Project Management Professional (PMP) certification is preferred.
• Must possess a valid Arkansas Class D (Non-Commercial Vehicle) Driver’s License before employment and maintain licensure for the duration of employment in this position.
• Prior to any exposure to Criminal Justice Information, must obtain Criminal Justice Information System (CJIS) security and privacy certification and maintain the certification for the duration of employment in this position.

Pulled from the full job description

• AD&D insurance
• Paid time off
• Dental insurance
• Disability insurance, Base Plan: Emp only:$0.00; Emp + Spouse: $216.10, Emp + Child(ren): $195.49; Family: $308.84. ?

Buy-up 1 Plan:Emp only: 38.10; Emp + Spouse: $296.11, Emp + Child(ren): $267.88; Family: $423.14. ?

Buy-up 2Plan: Emp only:51.83; Emp + Spouse: $324.93, Emp + Child(ren): $293.95; Family: $464.32. ?

High-DeductibleHealth Plan: Emp only:0.00; Emp + Spouse: $203.33, Emp + Child(ren): $183.91; Family: $290.61.

Four (4) plans to choose from: Base Plan; Buy-up 1 Plan, Buy-up 2 Plan or High Deductible

Base Plan: $3,000 deductible (in network), $40 co-pay for PCP - $70 co-pay for specialist; Prescription co-pays: $0, $20, $40, $80co-pay, $200 Rx deductible for Tier 2, 3, 4.

Buy-up 1 Plan: $2,000 deductible (in network), $30 co-pay for PCP - $60 co-pay for specialist; Prescription co-pays: $15, $45, $70, $70 copay; no additional Rx deductible.

Buy-up 2 Plan: $1,000 deductible (in network), $25 co-pay for PCP - $50 co-pay for specialist; Prescription co-payments: $15, $45, $70, $70co-pay; no additional Rx deductible.

High-Deductible Plan: $2,500 deductible (in network), Prescriptions: Tier 1 10% after deductible; Tier 2 20% after deductible; Tier 3 30% after deductible; Tier 4 $80 co-pay after deductible

DELTA DENTAL INSURANCE

Base Plan Emp: $0; Family: $17.46. per pay period.

High Plan: Employee Only: $8.77; Family $44.38

VISION (VSP)

Emp: $0.00; and Family $1.00 per pay period

$0 deductible - co-pays and allowances; $10 co-pay for well vision exam (once every 12 months) plus $50 co-pay for materials, lens & frames or contact lens, fitting & evaluation up to $60.

$150 allowance for frames (once every24-monthframes/12-monthlenses) Or - Elective Contact Lens - $105allowance, Necessary Contact Lens $210 allowance once every 12 months.

OTHER PROVIDED INSURANCE

Life Insurance -The Basic Life Benefit is 2x times your salary. Mid Managers and above is 3x your salary. The premium is 100% paid by the employer and is effective your hire date.

Accidental Death & Dismemberment -The AD&D benefit is 1x your annual salary rounded to the next thousands of coverages.

Long Term Disability-60% of salary continuance after6- month waiting period and6-monthelimination period.

RETIREMENT

PENSION- All full time, non-uniform employees

Non-uniform employees shall be required to participate immediately upon employment in the 2014 Defined Benefit Plan. Contributions are mandatory for both the employee and the city. Contribution rates are Employee: 4.5% of salary Employer 9% of salary.

OTHER COMPENSATION

LONGEVITY PAY (provided to all employees)

Longevity pay will be paid at the rate of $4 per month for each year of service up to and including the fifth (5th) year and $6 per month foreach year of service beginning at six (6) years and each year thereafter.

LEAVE(S)

PTO (Paid Time Off) LEAVE

Years of Service

PTO Hours Annual Accrual

Up to 3 years of service

184

3 to 10 years of service

224

10 to 20 years of service

248