IT Support Specialist

Provides first response IT support for computer, network, and peripheral issues. Conducts routine maintenance, maintains records, and coordinates advanced work/upgrades with approved 3rd party or management direction., * Provide first-line support for Windows PCs, Microsoft 365, printers, scanners, phones, and connectivity

• Troubleshoot routine hardware, software, login, email, and peripheral issues; document and escalate unresolved problems
• Deploy approved computers, monitors, printers, barcode scanners, and mobile devices using established procedures
• Complete approved password resets, account changes, onboarding, and offboarding steps with manager authorization
• Maintain inventory records for computers, software licenses, networked devices, warranties, spares, and assigned users
• Install approved software, patches, and endpoint updates; verify results and report exceptions
• Support production-floor PCs, label printers, shared workstations, meeting equipment, and basic camera connectivity
• Assist with ethernet patching, cable labeling, workstation moves, and low-voltage accessories while following safety rules
• Monitor routine alerts, backups, and equipment health; promptly escalate outages or suspected security incidents
• Maintain ticket notes, equipment records, work instructions, and recurring-issue documentation
• Coordinate service, warranties, and troubleshooting with approved internet, phone, software, hardware, and IT vendors
• Protect confidential information and follow Judco password, acceptable-use, data-handling, and security policies
• Provides additional administrative support and performs related duties as assigned.
• Provide training and support to new and existing employees on IT equipment, systems, and software.
• Provide backup communication and administrative support to the Shipping Department as needed.

Qualifications: Entry-level to two years of helpdesk, desktop support, electronics, or related hands-on experience

Education Requirements: High school diploma or GED, technical-school, community-college, or industry training in information technology is preferred

Preferred Skills:

• Electronics
• Windows 10/11
• PC hardware
• Microsoft 365
• Basic TCP/IP/WiFi
• Sysytem Upgrades
• Test reports
• Ticket system/priority
• Security/backup
• Peripherals
• Troubleshooting
• Software

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance