Technology Services Manager (IT Policy & Planning - Manager)

WSDOT Technology Services Division (TSD) is currently seeking a Technology Services Manager (TSM) to fill a vacancy at our Northwest Region (NWR) headquarters in Shoreline, WA. In this role, you will lead the management and support of technology resources and assets, including people, processes, systems, software, and hardware in our largest and most complex region and contribute to the same with peers across the state. You will collaborate with TSM peers across the agency to provide strategic leadership in developing, implementing, and maintaining technology policies, standards, procedures, and guidelines; leading technology solutions aligned with agency strategic goals; and managing diverse IT professionals responsible for solution design, development, implementation, integration, administration, customer support, and system life cycle preservation. This position will also provide project management and oversight for regional and TSD initiatives, collaborate on agency-wide initiatives, and serve as a business liaison to ensure customer needs are effectively translated into technology requirements, and lead change management efforts to minimize operational impacts. The TSM will also manage the NWR TSD operational budget, technology purchasing, software licensing, technology contracts, vendor relationships, and compliance reviews to support cost-effective and secure technology services. What to Expect The NWR TSD team provides services to 2000 employees, 4100 end-user devices, and 63 sites in a six-county area, including the agency’s Urban Mobility and Megaprograms (UMAM) offices) (I-405/SR 167 Corridor, Puget Sound Gateway, SR 520 Bridge Replacement and HOV, and Tolling) in the Puget Sound area that are making multi-modal investments in partnership with local agencies on WSDOT’s facilities.

Among the varied range of responsibilities held within this role, the TSM will:

• Participate in the development of statewide policies, standards, procedures, and guidelines regarding the management and support of information technology resources and assets.
• Disseminate, educate, enforce and maintain statewide IT policies and procedures at the regional level
• Innovate and/or lead new technology solutions in line with enterprise strategic goals and potentially propose them for statewide adoption.
• Manage technicians and ensure they provide key deliverables in solution design, development, implementation, and/or integration, administration, customer support, and system/asset life cycle preservation.
• Provide project management services and oversight for the IT components of business projects as well as TSD initiated projects.
• Serve as a business liaison and gather customer requirements, vet solutions, and assure they are approved and accepted using enterprise processes, standards, and procedures., Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.

To be considered for this opportunity, the following competencies are required:

• IT Knowledge & Application: Demonstrated advanced IT knowledge and practical application of core principles across multiple IT domains, including policy development, asset management, customer support, network, server and telecommunications administration, systems and cloud services administration, and vendor management.
• Policy & Strategic Planning: Expertise in analyzing, planning, and leading strategic initiatives that align with agency and TSD missions, including developing IT solutions, policies, standards, and processes that promote high availability, resilience, sustainability, quality, and value.
• Business Analysis: Ability to gather, evaluate, interpret, and translate business needs and requirements into scalable, secure, and compliant technology solutions while evaluating business processes and identifying opportunities for improvement.
• Project & Program Management: Proficiency in managing complex, multidisciplinary IT projects with enterprise impact, including leading cross-functional teams, managing scope, schedule, and budget, and applying change management principles to support successful implementation and minimize disruption.
• Resource & Budget Management: Ability to effectively manage human, financial, and technical resources, including leading diverse technical teams, developing and managing IT budgets, overseeing IT asset lifecycle planning and procurement, and ensuring service delivery meets contractual and operational expectations.
• Staff Development & Leadership: Demonstrated ability to lead, mentor, coach, and develop diverse technical staff by setting priorities, strategically assigning work, conducting performance reviews, developing training plans, and fostering team performance, accountability, and service excellence.
• Innovation & Strategic Foresight: Ability to identify, evaluate, and implement innovative technology solutions, including emerging technologies, pilot initiatives, and proof-of-concept efforts, while aligning innovation with governance, risk management, and strategic objectives.
• Communication & Collaboration: Strong written and verbal communication, interpersonal, consulting skills, with the ability to collaborate with diverse technical teams, stakeholders, and leadership; translate complex technical concepts into business-relevant language; and facilitate consensus among stakeholders with competing priorities.
• Emergency & Continuity Response: Ability to lead IT response efforts during outages, disasters, and continuity of operations events by coordinating restoration of critical infrastructure and services, mitigating risks, and supporting agency operations during emergencies and catastrophic incidents.
• Growth Mindset & Service-Oriented: Actively demonstrates a commitment to learning and growth and takes action to meet the needs of others.

The following qualifications are also required:

• A valid driver’s license and the ability to operate state-owned vehicles.
• Ability to maneuver and transport various materials and/or equipment weighing up to 50 pounds.

It is preferred that qualified candidates also demonstrate/have:

• IT Service Management: Demonstrated understanding of IT service management principles and best practices as defined by Information Technology Infrastructure Library (ITIL), typically obtained by an ITIL v4 Foundations Certification.
• Project Management Methodologies: Proven experience applying project management methodologies, such as PMP, Agile, or Lean, to lead and deliver technology initiatives within scope and schedule while achieving measurable business value.
• Organizational Change Management: Competency in organizational change management, including planning, communicating, and implementing technology changes that support effective adoption by end users and stakeholders.
• Technical Support & Administration: Demonstrated technical proficiency in supporting, maintaining, and troubleshooting IT hardware, networks, and vendor-specific technologies, including Microsoft, Cisco, CompTIA, or similar technologies and certifications.

• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
• This position offers flexible/hybrid remote work options.
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov

Why WSDOT

• Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions.
• Paid Leave - In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
• Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world’s longest floating bridge, and operates the largest ferry system in the nation!