Area Technology Manager - UK&I (Franchised)

We’re seeking an Area Technology Manager - UK&I (Franchised) to join our team in Windsor or Branston, UK. This is a field-based role and travel is business-dependent.

This role acts as the primary technology business partner to franchised hotels across the UK & Ireland, working closely with owners, General Managers and internal stakeholders to drive hotel performance and guest satisfaction through technology.

It is a highly stakeholder-led role, focused on influencing adoption of IHG technology solutions, ensuring compliance with brand standards, and acting as the key intermediary between hotels and IHG’s technology organisation., * Partnering with divisional leadership, hotel General Managers, and owners

• Acting as the primary liaison between hotels and IHG technology teams
• Driving adoption of IHG technology standards and solutions
• Supporting new hotel openings and conversions from a technology perspective
• Ensuring systems, security, and technology compliance across hotels
• Identifying opportunities to improve operational performance through technology
• Influencing and supporting hotel stakeholders in technology decision-making
• Leading and engaging the Hotel IT Manager community (indirectly)
• Supporting rollout and engagement of new technology initiatives
• Building strong relationships across owners, franchisees, and internal teams

This role has a direct impact on hotel performance, guest satisfaction, and successful deployment of technology across approximately 350+ franchised hotels in the UK & Ireland.

• 5+ years’ experience in technology management or IT-related roles
• Strong stakeholder management and influencing skills
• Ability to translate technical concepts into non-technical language
• Experience working in multi-site environments (hospitality, travel, retail or similar)
• Strong communication and relationship-building capability
• Broad understanding of IT infrastructure and systems (e.g. networks, security, Microsoft technologies)
• Knowledge of hotel systems (e.g. PMS, POS, Wi-Fi, in-room technology)
• Experience within hospitality and/or franchise business models (highly desirable)
• Proactive, engaging personality with ability to influence without authority
• Flexibility to travel extensively and work in a dynamic environment

We provide a wide range of benefits designed to help you live your best work life. Including:

• Travel benefits that include discounted room rates and food & beverage
• Recharge Days
• Volunteering Days

IHG Hotels & Resorts is one of the world’s leading hotel companies, with 20 brands and more than 6,800 hotels globally.

You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Room for you to belong, to grow and to make a difference. Together, we’re creating True Hospitality for Good.