Technical Support Specialist I

This posting is for Technical Support Specialist I; this position provides technical service support to our customers. This position will interface directly with customers and some dealer technical staff in the resolution of field issues and the application of our warranty process.

Successful candidates will interface with our customers and partners and engage in problem solving for support on the products we build.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected., * Maintain service records on vehicles including proper documentation of problems, corrective actions, and service/warranty commitments.

• Assist in the development of service bulletins, campaigns and updates.
• Review technical content for technical literature.
• Responsible for service of all FCCC model lines.
• Participate in continuous improvement of call center processes.
• Being a 24/7 call center, some holiday coverage may be required., * Visa sponsorship will only be open to current Daimler Truck North America employees working under an existing U.S. Daimler Truck North America Visa
• All other applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

• Knowledge and experience with conflict resolution.
• Experience and understanding of automotive or medium and heavy-duty commercial vehicle electrical systems and controls
• Demonstrated teamwork skills, including cross-functional collaboration
• Microsoft Office and Excel
• Excellent written and verbal communication skills, * Associate degree in automotive and prefer 1-2 years of relevant experience or 4 years of relevant experience in lieu of degree
• Automotive or truck dealership work experience
• Well-developed technical troubleshooting experience on heavy equipment or automotive.
• Knowledge of the automotive and truck dealer network operations.

Position offers a starting salary range of $58,000 - $75,000 USD

Pay offered dependent on knowledge, skills, and experience.

Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.