System Administrator 3

Under minimal supervision, the System Administrator 3 installs and maintains enterprise IT systems, environments, and related software to ensure integrity, performance, and reliability. This general classification supports a variety of IHT administration specialties across the Health System, including Communication, Desktop, Network, Storage, Infrastructure, Integration, and Imaging Informatics administration.

Core Responsibilities

• Performs enterprise system administration while ensuring appropriate processes are followed and documentation is completed.
• Evaluates system specifications, input and output processes, operating parameters, and hardware and software compatibility.
• Plans, schedules, tests, and installs system upgrades; troubleshoots network, server, storage, and related infrastructure issues; enables automation where appropriate.
• Ensures compliance with software licensing and maintenance agreements.
• Monitors and tunes systems to achieve optimal performance, availability, and reliability.
• Ensures long-term system operations and administration requirements are incorporated into organizational information systems planning.
• Develops and maintains a comprehensive library of technical and operational support documentation.
• Resolves complex issues and escalates only the most complex matters to higher-level staff.
• Applies comprehensive knowledge of the assigned technical specialty.
• Provides leadership, coaching, and mentoring; may serve as a technical lead.
• Performs other duties and responsibilities as assigned.

Imaging Informatics / PACS Specialty Responsibilities

• Administer, support, and optimize enterprise imaging platforms, including PACS, VNA, diagnostic viewers, voice recognition, image exchange, and related imaging applications.
• Design, maintain, and improve imaging workflows, interoperability, and integrations across radiology, enterprise imaging, Epic, and other clinical systems.
• Lead imaging system upgrades, migrations, modernization initiatives, testing, validation, and production deployments.
• Provide advanced troubleshooting, root cause analysis, performance monitoring, and business continuity support to ensure reliable, high-availability imaging services.
• Develop and maintain imaging standards, documentation, operational procedures, cybersecurity controls, regulatory compliance, and disaster recovery plans.
• Serve as a technical leader and trusted partner to clinicians, radiologists, operational leaders, vendors, and technology teams while mentoring team members and participating in 24×7 on-call support.

• Strong understanding of healthcare imaging operations, clinical workflows, and diagnostic reading environments.
• Experience administering PACS, VNA, enterprise viewers, radiology information systems, voice recognition solutions, image exchange platforms, or related imaging technologies.
• Knowledge of DICOM, HL7, IHE profiles, modality worklists, and healthcare interoperability concepts.
• Experience integrating imaging platforms with Epic or another electronic health record.
• Experience with server administration, virtualization, storage, databases, networking, cloud-hosted environments, monitoring, cybersecurity controls, and disaster recovery.
• Demonstrated ability to lead complex technical projects, coordinate vendors, communicate during critical incidents, and work effectively with multidisciplinary clinical and technical teams.
• Experience supporting radiologists, imaging departments, and large-scale or multi-site healthcare environments.

Preferred Certifications

• Certified Imaging Informatics Professional (CIIP).
• Epic Radiant, Cupid, or related enterprise imaging certification.

At St. Luke’s, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.