Network Operations Center Technician

The Network Operations Center (NOC) Technician serves as the first point of contact for

customers experiencing network or internet service issues.

Primary Responsibilities

• Answer customer calls, emails, and support tickets.
• Perform first-level troubleshooting for internet, Wi-Fi, CPE, ONTs, and outages.
• Document troubleshooting.
• Monitor network alarms.
• Escalate unresolved issues.
• Communicate with customers.
• Follow runbooks.
• Participate in shift turnover.
• Provide Level II support.
• Assist technicians and installers.
• Diagnose Layer 2/3 issues.
• Analyze outages and performance.
• Coordinate with Network Engineers.
• Perform approved network changes.
• Maintain documentation.
• Mentor technicians.

• Customer service
• Basic TCP/IP, DHCP, DNS, Wi-Fi knowledge, Routing & Switching
• Communication skills
• Ethernet, VLANs, IPv4/IPv6
• Fiber/access network troubleshooting
• Analytical and communication skills

Preferred Experience

• 1-5 years NOC/ISP experience
• GPON/XGS-PON familiarity
• PowerShell, Python, or Bash

System Access

• SMX
• NetOps
• Observium
• Sonar
• Netdisco
• Zhone ONT Management
• CNetHawk
• MikroTi

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Application Question(s):

• What’s something about a company’s culture that would be a deal-breaker for you - even if the role was perfect?
• How do you like to be recognized for your work? What does meaningful recognition look like to you?
• If we had a “culture budget,” how would you spend it?

Clearnetworx is a Montrose-based company that provides Fiber Internet services to residents and businesses from Fruita to Bayfield Colorado. We are known for being the great Western Slope internet option because of affordable pricing, reliability, and 100% local support. Our entire team represents the company on the front lines, and all members work as a team to value and fulfill the needs of our customers. We believe in providing “A Better Internet Experience” and every team member is responsible for delivering on this commitment.

This position’s responsibilities include clear and frequent communication with businesses, government workers, and members of our communities. This communication involves a sales mindset that focuses on how our solutions meet the needs of those we wish to serve.

Our company is an equal employment opportunity employer.