Agile Scrum Master

As a Contractor Scrum Master supporting Technology Infrastructure Priorities, you will enable an Agile team within a Scaled Agile (ART) environment. This role involves delivering technology outcomes across Database, Middleware, and Messaging platforms. You will be accountable for facilitating the Scrum operating rhythm, strengthening delivery predictability, managing dependencies, and ensuring alignment with Enterprise Change Management and other policy requirements., * Facilitate and improve Scrum ceremonies: Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Review/Demo, and Retrospectives.

• Lead PI Planning preparation for the team, ensuring objectives, dependencies, risks, and capacity assumptions are ready.
• Create stakeholder transparency by communicating plans, progress, risks, and dependencies using Jira and Jira Align.
• Proactively manage delivery risk through dependency mapping, impediment removal, and escalation as needed.
• Partner with the Product Owner/Product Manager to maintain a healthy backlog with clear priorities and ready stories.
• Leverage Copilot Chat (AI) to help formulate and decompose deliverables into epics and user stories, applying human validation.
• Use Jira Software Plans (Advanced Roadmaps) to validate and communicate the team’s plan.
• Own the operating rhythm for Plans hygiene, resolving warnings to maintain trustworthy roadmap views.
• Use metrics (e.g., WIP, cycle time, throughput) to drive improvement and coach the team.
• Coach for team health and performance, focusing on psychological safety, conflict navigation, and continuous improvement.
• Represent the team in ART coordination (Scrum of Scrums / ART syncs) to resolve dependencies.

• Bachelor’s degree in a technical field or equivalent work experience., * 10+ years of delivery experience on Agile teams in complex enterprise environments.
• 1+ years of demonstrated use of Copilot Chat (AI) prompt patterns for story mapping and backlog refinement.
• Scaled Agile experience in an ART model, including PI Planning and execution.
• Experience supporting production readiness and operational handoffs with Operations/SRE.
• A hybrid schedule requirement of a minimum of 3 days per week onsite.

Technical Skills:

• Strong working knowledge of Jira and Jira Align for planning, reporting, and dependency visibility.
• Hands-on Jira expertise, including strong JQL proficiency.
• Hands-on proficiency with Jira Software Plans (Advanced Roadmaps), including resolving plan warnings.
• Practical experience using Copilot Chat (AI) to accelerate deliverable formulation and decomposition.

Preferred Qualifications

• Mastery in Scrum facilitation and coaching.
• Strong facilitation skills across multiple organizational levels.
• Ability to influence, remove obstacles, and motivate people without direct authority.
• Executive-ready communication skills for written updates and risk framing.
• Experience with backlog requirements rigor, including story splitting and acceptance criteria.
• Metrics-driven improvement using flow and predictability signals.
• Comfort operating in governance/change-control environments.
• Strong partnership with Product Owner/Product Manager and Engineering leadership.
• Advanced coaching techniques (e.g., Liberating Structures).

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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