Senior IT Engineer - Infrastructure

• Supporting and maintaining IT infrastructure across stores, Head Office and warehouse locations
• Leading the IT setup and readiness for new store openings and refurbishments
• Delivering infrastructure and POS rollout projects with minimal disruption to operations
• Providing BAU support for tills, networking, connectivity and store technologies
• Troubleshooting and resolving infrastructure issues to minimise downtime
• Participating in an on-call rota for critical incidents
• Acting as an escalation point for the IT Service Desk and engineering teams
• Supporting store lifecycle activities including openings, closures and relocations
• Maintaining clear technical documentation and contributing to process improvements
• Mentoring junior engineers and supporting knowledge sharing across the team

Do you have experience in WAN?, Are you a hands-on IT infrastructure professional who thrives in a fast-paced retail environment? We’re looking for an experienced IT Senior Engineer to help deliver reliable, scalable technology solutions across our stores, Head Office and warehouse operations., * 5+ years’ experience in IT infrastructure support

• Strong experience supporting retail technology environments
• Knowledge of SD-WAN, Fortinet, switching, Wi-Fi and POS systems
• Experience with Microsoft 365 administration and Active Directory
• Strong Windows Desktop and Windows Server support experience
• Exposure to VMware and Hyper-V environments
• Knowledge of Microsoft SQL and FTP support
• Excellent troubleshooting and root cause analysis skills
• Strong communication skills with the ability to support stakeholders at all levels
• Proactive mindset with a strong attention to detail and continuous improvement focus, Technical IT Infrastructure Expertise

Service Delivery & Incident Management

Problem Solving & Troubleshooting

Communication & Stakeholder Engagement

Project Delivery (Retail/Infrastructure)

Team Collaboration & Mentorship

Continuous Improvement Mindset