Senior Jira Administrator - Atlassian Cloud Operations

• Administer and support Jira Cloud environments including projects, workflows, permission schemes, custom fields, issue types, screens, automation rules, and templates
• Configure and maintain Atlassian ecosystem integrations including Confluence, Jira Service Management, Bitbucket, and Marketplace applications
• Support user onboarding/offboarding, access management, licensing, and governance processes
• Implement configuration changes while minimizing operational disruption
• Serve as a production operational owner for Jira Cloud environments
• Lead or participate in live-site incident triage, troubleshooting, escalation management, and remediation efforts
• Coordinate cross-functional responses during production outages or platform-impacting incidents
• Conduct root cause analysis and support post-mortem activities
• Build, maintain, and improve operational runbooks and support playbooks
• Communicate incident status, impact, and resolution updates to technical and non-technical stakeholders
• Develop and maintain Jira automation rules and operational process improvements
• Identify opportunities to reduce manual operational effort and improve platform reliability
• Support scripting and automation efforts using Jira Automation, REST APIs, or related tooling
• Evaluate and recommend platform improvements, monitoring enhancements, and operational best practices
• Partner with engineering, DevOps, PMO, and business teams to support scalable operational workflows
• Provide advanced support and troubleshooting for Jira and Atlassian platform issues
• Assist teams with workflow optimization, governance alignment, and platform best practices
• Coordinate with vendors and third-party support teams when necessary

• 5+ years of hands-on Jira administration experience in enterprise environments
• Strong Jira Cloud administration experience supporting production environments
• Experience handling production incidents, operational escalations, and live-site troubleshooting
• Experience administering workflows, permission schemes, automations, custom fields, and integrations
• Familiarity with the Atlassian ecosystem including Confluence, Jira Service Management, and Bitbucket
• Experience creating or maintaining operational runbooks and support documentation
• Strong troubleshooting, analytical, and communication skills
• Ability to communicate effectively with both technical and non-technical stakeholders
• Comfortable working onsite in Orlando 4 days/week

Preferred Skills

• Atlassian certifications (ACP or related)
• Experience with Atlassian Cloud migrations
• Experience with Marketplace applications such as ScriptRunner or Automation for Jira
• Familiarity with SSO, SCIM, or identity provisioning integrations
• Exposure to monitoring and observability tools
• Experience supporting large-scale enterprise Jira environments
• Experience in organizations with strong uptime, SLA, or operational support requirements, * Bachelor’s Degree required