IT Specialist

This is a hands-on role serving as the company’s sole IT resource. You will manage employee support, onboarding and offboarding, endpoints, business applications, networks, and vendor relationships. The ideal candidate has experience supporting a growing startup and can balance daily requests with improvements that help the business scale. Responsibilities

• Own employee IT support from intake and troubleshooting through resolution, keeping users informed and coordinating vendor escalations when needed.
• Manage onboarding and offboarding, including hardware, accounts, access provisioning, and secure removal of access.
• Provision and manage laptops and workstations through MDM, including device policies, procurement, maintenance, and retirement.
• Administer Google Workspace and Microsoft 365, including user accounts, permissions, configurations, and licensing.
• Configure and maintain corporate networks, including firewalls, switches, wireless, VPN, and DNS.
• Manage internet connectivity, ISP relationships, and failover to support business uptime.
• Oversee SaaS and engineering tool access, including GitHub provisioning and license management.
• Manage IT vendors and managed service providers, including contracts, service levels, renewals, performance, and escalations.
• Coordinate non-production AWS and Google Cloud Platform access, including IAM groups, provisioning standards, and access reviews.
• Maintain IT documentation and support conference rooms, phone systems, printers, office moves, and cabling projects.

• 5+ years of IT experience with increasing responsibility for corporate IT operations and vendor management.
• Hands-on experience supporting an early- or mid-stage startup.
• Strong Google Workspace or Microsoft 365 administration experience.
• Experience with MDM, endpoint provisioning, device policies, and hardware lifecycle management.
• Ability to operate independently as the sole IT resource, prioritize requests, and resolve issues directly.
• Strong technical knowledge across endpoint management, IAM/SSO, networking, and cloud access.
• Experience managing SaaS licenses, vendor contracts, service level agreements, and renewals.
• Hands-on experience with IAM tools, SSO, user provisioning, and application and group management.
• Strong macOS skills and experience supporting Windows environments.
• Excellent communication, documentation, organization, and stakeholder management skills.

Strongly Preferred

• Experience working in a SaaS company.
• Experience supporting a Global Security Operations Center (GSOC) or Security Operations Center (SOC).
• Experience coordinating office build-outs, moves, and low-voltage or cabling projects through vendors.

• $120,000-$140,000 base salary
• Comprehensive medical, dental, vision, and life insurance
• 401(k) with a 4% company match
• Flexible paid time off
• Modern, newly renovated office
• Innovative work in an emerging field with strong growth potential
• Supportive, family-friendly culture that values work-life balance and inclusion