IT PC Refresh Technician

Spectraforce

Blacksburg, VA, United States

23 days ago

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Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Working hours

Regular working hours

Job source

jobs.localjobnetwork.com

Tech stack

Microsoft Windows Apple Mac Systems Bomgar Remote Access Technology Software Engineering Computer Equipment Information Technology Windows Client

Job description

Role: IT PC Refresh Technician Location: Blacksburg VA 24060 Duration: 6 months with possible extension Schedule:1st shift JOB DESCRIPTION, As an IT PC Refresh Support Tech you will be responsible for providing technical assistance in the PC hardware refresh deployment project. You will build, swap out and deploy refreshed hardware to our end users and ensure the smooth operation of IT systems at your location. You may also troubleshoot hardware and software issues, provide the highest quality customer services, and resolve IT issues in a timely manner to support agility within Moog’s business. This role may require after-hours support in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested., * Installation and support of endpoint software

Deployment of PC equipment and accessories
Provide guidance and explain policies and procedures to end-users.
Troubleshoot end-user PC, network, printing, and application issues.
Diagnose, research, and resolve routine end-user issues.
Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool
Provide Day to day operations support as Level 2 to end users.

Requirements

1-2 years of proven experience in a customer support position involving technical knowledge of a company’s products, services, and IT systems.
Experience installing and configuring computer systems and applications.
Disciplined, systematic problem-solving skills required.
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
Experience working in and assisting others through company service desk software, such as Bomgar in addition to other remote access desktop programs.
Experience working with different operating systems including Windows and Mac OS
Professional written and interpersonal skills are essential when communicating with customers and clients.
High school diploma or equivalent; IT-related coursework or certifications a plus.
Industry certifications (preferred) Windows 10/11, CompTIA A+, CompTIA Net+, ITILv4 foundation, Dell proven professional.