Desktop Support Technician

We’re hiring an IT PC Technician to provide hands-on desktop support, troubleshoot end-user issues, and deploy PC equipment for a growing team in Blacksburg, VA.

What You’ll Do -Install and support endpoint software -Deploy PCs and accessories -Troubleshoot PC, network, printing, and application issues -Provide Level 2 support and guide end users on policies -Document all work in the ITSM ticketing system -Escalate unresolved issues to the right support teams

1-2 years in a technical customer support role -Experience installing/configuring computer systems -Familiarity with remote support tools (e.g., Bomgar) -Comfortable supporting both Windows and Mac OS -Strong communication and problem-solving skills -High school diploma or equivalent (IT coursework/certs a plus)

Nice to Have -CompTIA A+ / Network+ -Microsoft Windows 10/11 Certification -ITIL v4 Foundation -Dell Proven Professional