Manager Enterprise Applications - Dynamics & Digital Solutions

• Own the operational performance and roadmap of Dynamics and digital applications.
• Provide day-to-day oversight of Managed Services and development partners.
• Hold providers accountable for SLAs, incidents, development quality, timelines, estimates, documentation, and project delivery.
• Maintain strong technical understanding of Dynamics 365 F&O, Dynamics CRM, Power Platform, SharePoint, and related technologies.
• Understand Dynamics architecture, Dataverse, configurations, customizations, environments, security, data structures, integrations, and application lifecycle management.
• Provide technical direction for Power Apps, Power Automate, SharePoint, web portals, and custom applications.
• Review application architecture and technical designs proposed by vendors.
• Challenge unnecessary customizations or overly complex solutions.
• Provide technical oversight for integrations between ERP, CRM, legacy systems, SaaS applications, and Data & Analytics platforms.
• Understand APIs, middleware, Azure integration technologies, Logic Apps, Power Automate, authentication, error handling, and integration monitoring.
• Partner with Finance, Sales, and Commercial stakeholders to understand requirements and improve business processes.
• Lead application participation in projects, enhancements, implementations, integrations, and upgrades.
• Ensure appropriate development, testing, documentation, deployment, and change-management practices.
• Coordinate closely with Enterprise Architecture, Security, Infrastructure, Data & Analytics, and PMO.
• Manage application technical debt and promote standardization.
• Develop the roadmap for Dynamics and related Microsoft platforms.
• Support Dynamics as a potential strategic platform within the future ERP consolidation strategy.
• Ensure application and technical knowledge is retained internally.

Team Leadership and Management

• Leadership: Lead, mentor, and manage a team of IT professionals, fostering a culture of collaboration, innovation, and continuous improvement.

• Resource Management: Allocate resources effectively, ensuring that the team is equipped to meet organizational needs and project deadlines.

• Performance Evaluation: Conduct regular performance reviews, set goals, and provide feedback to team members to enhance their skills and contributions.

IT Strategy and Implementation

• Strategic Planning: Collaborate with senior leadership to develop and execute the IT strategy in alignment with the organization’s overall goals and objectives.

• Project Management: Oversee the planning, execution, and delivery of IT projects, ensuring they are completed on time, within scope, and within budget.

• Technology Adoption: Evaluate and recommend new technologies and systems to enhance operational efficiency and improve service delivery.

Operational Oversight

• IT Infrastructure Management: Ensure the stability, security, and performance of the IT infrastructure, including networks, servers, and cloud services.

• Incident Management: Oversee the incident management process, ensuring timely resolution of technical issues and minimizing disruptions to business operations.

• Change Management: Implement change management processes to facilitate the smooth introduction of new technologies and updates, ensuring minimal impact on users.

Budgeting and Financial Management

• Budget Oversight: Develop and manage the IT budget, ensuring prudent financial management and cost control in all IT activities.

• Vendor Management: Evaluate and manage relationships with third-party vendors and service providers, ensuring compliance with contracts and service level agreements (SLAs).

Collaboration and Stakeholder Engagement

• Cross-Department Collaboration: Work closely with other departments to identify technology needs, gather requirements, and provide IT solutions that enhance productivity.

• Stakeholder Communication: Communicate effectively with stakeholders at all levels, providing regular updates on IT initiatives, projects, and performance metrics.

Compliance and Security

• Policy Development: Develop and implement IT policies, procedures, and best practices to ensure compliance with industry standards and regulations.

• Cybersecurity: Oversee cybersecurity initiatives to protect the organization’s data and systems from potential threats and vulnerabilities.

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field; Master’s degree or relevant certifications (e.g., ITIL, PMP) preferred.

• 8+ years of experience in IT management or a related field, with a proven track record of managing complex IT projects and teams.
• 8-10+ years of enterprise application, ERP, CRM, or application-delivery experience.
• Strong Microsoft Dynamics 365 experience.
• Strong experience with Dynamics F&O and/or Dynamics CRM.
• Strong technical understanding of enterprise application architecture.
• Experience with Power Platform, including Power Apps, Power Automate, and Dataverse.
• Experience with SharePoint and Microsoft technologies.
• Strong understanding of APIs, integrations, middleware, and cloud integration concepts.
• Understanding of software-development concepts, testing, deployment, environments, and application lifecycle management.
• Strong Managed Services and vendor-management experience.
• Experience managing development and implementation partners.
• Understanding of Finance and/or Commercial business processes.
• Experience managing incidents, enhancements, releases, and projects.
• Ability to challenge technical designs, estimates, and vendor recommendations.

• Strong communication and stakeholder-management skills.

• Preferred
• Dynamics 365 F&O implementation experience.
• Dynamics CRM experience.
• Power Platform architecture and governance experience.
• Azure integration experience.
• Custom or web-application development background.
• Manufacturing experience.
• ERP consolidation or transformation experience.

Alkegen brings together two of the world’s leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we are delivering products that enable the world to breathe easier, live greener, and go further than ever before.

With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry’s most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways.

Alkegen offers a range of dynamic career opportunities with a global reach. From production operators to engineers, technicians to specialists, sales to leadership, we are always looking for top talent ready to bring their best. Come grow with us!