Help Desk Technician

Tech Inc

Sioux Falls, SD, United States

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Part-time (≤ 32 hours)

Compensation

$62,400.0

Working hours

Shift work

Job source

www.indeed.com

Tech stack

Microsoft Windows Apple Mac Systems Software Applications Microsoft Outlook Dynamic Host Configuration Protocol Domain Name System (DNS) Issue Tracking Systems IP Addressing Networking Basics Network Connections Productivity Software Anti-Phishing

+2 more

Wi-Fi Technology User Administration

Job description

We are seeking a Part-Time Helpdesk Technician to provide technical support to end users and assist with day-to-day troubleshooting. This role will work 20 hours per week at a rate of $30/hour and will help ensure reliable IT support and smooth operations., * Provide helpdesk support via phone, email, and ticketing system

Troubleshoot and resolve issues related to:
Windows/Mac operating systems
Email and basic productivity tools
Password resets and account access
Network connectivity (Wi-Fi/LAN)
Printers and common peripherals
Common software applications
Log, document, and track support requests in the ticketing system
Escalate unresolved or complex issues to senior IT staff or vendors
Perform basic hardware troubleshooting (PC/laptop peripherals, cabling, accessories)
Support user onboarding/offboarding tasks as needed (accounts, access, device setup)
Maintain knowledge base articles and update documentation
Assist with routine IT tasks (patching support, device checks, inventory support)

Requirements

Prior experience in a helpdesk or IT support role (preferred)
Strong troubleshooting skills and customer service mindset
Working knowledge of:
Networking basics (DNS, DHCP, IP addressing, Wi-Fi)
Active Directory / user management (preferred)
Ticketing systems (e.g., Freshservice)
Windows and/or macOS environments
Ability to communicate clearly with non-technical users
Reliability and responsiveness during support hours

Education (Optional)

High school diploma required; Associate’s degree or relevant IT certification preferred (e.g., CompTIA A+, Network+, Microsoft certifications)

Preferred Skills (Nice to Have)

Familiarity with Microsoft 365 (Outlook, Teams, OneDrive)
Basic understanding of cybersecurity best practices (phishing awareness, MFA, etc.)
Experience supporting mobile devices (iOS/Android) or endpoint management tools

Physical/Work Requirements (Optional)

Ability to lift and carry IT equipment (typically up to ~25 lbs / 11 kg) as needed
Ability to sit/stand at a workstation and work with computers for extended periods