Home IT / WiFi Technician

As a Home IT / Wi-Fi Technician, you will:

• Troubleshoot slow or unreliable home Wi-Fi connections
• Identify Wi-Fi dead zones and coverage problems
• Install and configure routers and whole-home mesh Wi-Fi systems
• Configure Wi-Fi network names, passwords, and router settings
• Connect and troubleshoot TVs, streaming devices, smartphones, tablets, computers, printers, cameras, and other connected devices
• Troubleshoot Ethernet and wireless network connectivity
• Perform router firmware updates and basic network maintenance
• Help customers understand how to use and manage their home Wi-Fi
• Educate customers on proper placement of routers and mesh access points
• Diagnose whether connectivity problems are related to the customer’s Wi-Fi, equipment, devices, or Internet connection
• Provide professional and courteous service while working inside customers’ homes
• Document work performed and any equipment installed

We are looking for someone who:

• Has a good understanding of computers, Wi-Fi, routers, and home networking
• Is comfortable troubleshooting technology and solving problems
• Understands basic networking concepts such as IP addresses, DHCP, Ethernet, and wireless networks
• Is comfortable working with smartphones, smart TVs, streaming devices, cameras, printers, and other connected devices
• Has strong communication and customer-service skills
• Can explain technical issues to customers in simple, easy-to-understand terms
• Is dependable, professional, and able to work independently
• Has a valid driver’s license and acceptable driving record
• Is comfortable traveling to customer homes throughout the service area

Previous experience as an IT technician, help-desk technician, cable/internet technician, network technician, low-voltage technician, or similar position is preferred but not necessarily required.

Experience with TP-Link, Aginet, Deco, Eero, Google Wi-Fi, Orbi, UniFi, MikroTik, or similar networking equipment is a plus.

What We’re Looking For

Technical knowledge is important, but attitude and problem-solving ability are just as important.

The right person should enjoy figuring out why something isn’t working and be willing to work through the problem rather than simply replacing equipment or telling the customer it can’t be fixed.

Because this position involves working directly inside customers’ homes, professionalism, communication, appearance, and respect for the customer’s property are extremely important.

Starting pay is $20.00 per hour, with experienced technicians earning up to $26.00 per hour based on experience and qualifications.

Additional opportunities for advancement may be available as the HomeIT program grows.

About NMSurf

NMSurf has been providing Internet and technology services to New Mexico communities for more than 30 years. We are continuing to expand our services and are looking for people who want to grow with the company.

If you enjoy technology, networking, solving problems, and helping people get the most out of their home Internet and Wi-Fi, we’d like to hear from you.

Pay: $20.00 - $26.00 per hour

Expected hours: 40.0 per week, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off