IT Help Desk Technician

• Provide first-line support for IT-related issues, including troubleshooting hardware and software problems.
• Manage and maintain computer systems, ensuring all devices are up-to-date and functioning correctly.
• Assist with the configuration and setup of new hardware and software installations.
• Monitor network performance and resolve connectivity issues, including VPN and DNS configurations.
• Document all support requests and resolutions using IT management tools such as Remedy.
• Collaborate with team members to enhance IT processes and improve overall efficiency.
• Conduct regular maintenance checks on systems to prevent potential issues.
• Support users in both Windows and Linux environments, ensuring they have the necessary tools to perform their tasks effectively.

• Proficient in TCP/IP networking concepts and troubleshooting.
• Strong knowledge of Microsoft Office applications.
• Experience with DNS management and VPN configurations.
• Familiarity with Linux operating systems is a plus.
• Solid understanding of Windows operating systems and computer management practices.
• Excellent problem-solving skills with a focus on providing effective IT support.
• Strong communication skills, both verbal and written, to assist users effectively.
• Previous experience in a help desk or technical support role is preferred., * IT Help desk Technician: 1 year (Required)

Join us as we strive to deliver exceptional IT services while fostering an environment of growth and innovation.

Job Types: Full-time, Permanent

Pay: $22.00 - $29.00 per hour

Benefits:

• Employee assistance program
• Flexible schedule
• Paid time off