Help Desk Engineer (Onsite)

WCA Technologies, Inc.

New York, NY, United States

18 days ago

Apply on www.indeed.com

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$65,000.0 - $80,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Apple IOS Microsoft Azure Domain Name System (DNS) Multi-Factor Authentication Email Filtering Hyper-V Microsoft Office Networking Basics Windows PowerShell Microsoft SharePoint

+5 more

Virtualization Technology Software Vulnerability Management Veeam Network Server Vmware

Job description

Assist the Help Desk team with dispatch/scheduling and escalating support tickets as required to Level 1 & 2 technicians
Provide Level 1 direct primary end-user support remotely or onsite as needed
Assist with the maintenance of a knowledge base of issues, resolutions, use cases, topologies, tricks and tips, configuration guides, FAQs and documentation, and improvement suggestions
Monitor alerts from RMM tools and backups
Assist with installation and troubleshooting of PC/server applications & hardware
Contribute to projects involving servers, workstations and network upgrades

Requirements

Minimum 2 - 5 years Help Desk MSP experience
Experience working with CRM Ticketing & RMM Platforms, ConnectWise preferred
Experience working with/knowledge of Windows Servers, Windows OS (10, 11), MAC iOS, Hyper-V Virtualization, VMWare, Microsoft Office applications, Microsoft Azure, SharePoint Online, AV
Experience with Microsoft 365 Administration
Experience with systems administration tasks, such as Active Directory, Group Policies etc.
Experience with Backup products such as Datto, Veeam
Familiarity with security products such as EDR, Vulnerability Management, MFA, Spam filter, DNS Protection etc.
Understanding of basic networking concepts
PowerShell scripting knowledge is a plus
Ability to concisely document issues and resolution steps
Ability to work independently and as part of a team
Experience in managing workflow and multitasking
Good oral/written communication skills and time management skills
On-going knowledge of mainstream and emerging technologies