Helpdesk Technician I

Opus Virtual Offices is seeking a dependable Helpdesk Technician I to provide technical support to employees and assist with daily IT operations. The ideal candidate has strong troubleshooting skills, excellent communication, and a customer-focused approach to resolving technical issues., * Provide first-level technical support to users

• Troubleshoot hardware, software, and connectivity issues
• Assist with computer setup, configuration, and maintenance
• Respond to helpdesk requests and document resolutions
• Support printers, workstations, and basic network connectivity
• Escalate complex technical issues when necessary
• Assist with user accounts, passwords, and system access
• Maintain accurate IT support records
• Follow company security and IT procedures

• High school diploma or equivalent preferred
• Basic knowledge of computer hardware and software
• Familiarity with Windows operating systems and common applications
• Strong troubleshooting and communication skills
• Customer-service focused and detail-oriented
• Ability to prioritize tasks and work independently
• Previous helpdesk or technical support experience is a plus

• Competitive hourly pay
• Full-Time employment opportunity
• Technical training and career development
• Paid time off may be available
• Supportive work environment

About Opus Virtual Offices

Opus Virtual Offices provides virtual office and business support solutions designed to help businesses maintain professional operations. The team focuses on reliable service, customer support, and efficient office solutions.

Work Location: In person - Las Vegas, NV 89120

Pay: $20.00 - $27.00 per hour

Expected hours: 36.0 per week, * 401(k) matching

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance