Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Microsoft Excel JIRA Business Systems Lookup Table Pivot Tables SAP (Applications) Data Logging Data Processing Bug Reporting

Requirements

• 2 - 4 years of relevant experience in e-commerce operations, order management, digital customer fulfillment, or business systems analysis
• Order Flow & Exception Troubleshooting: Proven experience analyzing daily e-commerce order reports, identifying delayed or stuck orders, and troubleshooting root causes (e.g., payment holds, inventory sync issues, fulfillment pipeline errors).
• ERP / Order Management Systems: Hands-on experience working directly in SAP (Sales & Distribution / Order Management modules) to look up, adjust, or re-trigger orders.
• Ticketing & Bug Logging: Working proficiency with Jira to log detailed technical bugs, capture reproduction steps, and track resolutions with IT/dev teams.
• Data Analysis & Reporting: Intermediate-to-advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data filtering) to manipulate and review large order files.
• Cross-Functional Communication: Experience handling direct escalations from Customer Service and providing fast, structured solutions.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.dice.com

Prepare application

• Draft this with your agent
• Open in Claude
• Open in ChatGPT
• Copy prompt