Systems Analyst VII

The System Analyst VII position resides within the TIERS / MES applications and project delivery organization responsible for designing, building, and operating modern application solutions.

Serves as a senior technical leader guiding complex, high-visibility initiatives and advancing the effectiveness of the Medicaid application portfolio.

Leads application portfolio planning, lifecycle management, and prioritization activities to align technology resources with business needs and organizational objectives.

Champions innovation through the practical application of automation, AI capabilities, proven technologies, and industry best practices to improve application quality, service delivery, and operational effectiveness.

Establishes and monitors operational, service, security, and delivery metrics to support portfolio oversight, continuous improvement, and informed decision-making.

Provides hands-on expertise across full-stack cloud-native and hybrid application development, CI/CD delivery pipelines, and cloud infrastructure environments.

Collaborates with infrastructure, security, product, operations, and vendor partners to improve application health, manage risk, and deliver high-quality, reliable, and cost-effective solutions.

Essential Job Functions (EJFs):

1. Provide technical leadership for critical initiatives (25%)

Provide technical leadership and guidance for complex, high-visibility initiatives; evaluate solution options; resolve technical challenges; and promote delivery of reliable, secure, scalable, and cost-effective solutions.

1. Drive continuous improvement and technology advancement (25%)

Lead efforts to improve application quality, operational efficiency, supportability, and service delivery through process improvements, technology adoption, automation, and industry best practices.

1. Lead application portfolio operations and lifecycle management (20%)

Oversee application portfolio planning, lifecycle management, and prioritization activities to maintain a healthy, supportable, and cost-effective application environment aligned with business needs.

1. Establish portfolio performance measurement and reporting practices (15%)

Develop and maintain portfolio performance measures, operational and security metrics, key performance indicators, dashboards, and executive reporting to support transparency, accountability, and informed decision-making.

1. Lead stakeholder engagement and support executive decision-making (15%)

Partner with business, product, infrastructure, security, operations, and vendor teams to establish priorities, address risks and dependencies, communicate portfolio performance, and support technology investment decisions., * Modern application platforms and delivery models, including cloud-native, hybrid, and distributed solutions.

• Application portfolio management and lifecycle management, including operations, support practices, and technology risk management.
• Performance measurement, reporting, key performance indicators, dashboards, and portfolio analytics.
• AI and emerging technologies, industry trends, security, compliance, and risk management.

• Effective communication of technical concepts, decisions, and risks to diverse technical and non-technical audiences.
• Systems thinking and problem solving, including navigating ambiguity, adapting approaches to different contexts, and driving outcomes in complex environments.
• Execution and delivery, including planning across dependencies, prioritizing effectively, and delivering high-quality outcomes.
• Evaluation of innovative solutions and identification of opportunities to improve application performance, operational efficiency, and service delivery.

Abilities

• Operate with a high degree of autonomy, accountability, and sound judgment.
• Influence outcomes across organizational boundaries through collaboration, coordination, and relationship building.
• Demonstrate situational awareness by understanding business priorities, organizational dynamics, and stakeholder needs.
• Think creatively and challenge conventional approaches to improve operational effectiveness and customer experience.

Registrations, Licensure Requirements or Certifications:

Industry-recognized certifications in application development, technology service management, enterprise architecture, Agile delivery, or healthcare and Medicaid technology frameworks (e.g. MITA) are preferred, but not required., * Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience).

• 12+ years of progressive IT experience supporting enterprise applications and technology platforms.
• Experience leading large, complex technology initiatives involving multiple teams and stakeholders.
• Experience managing enterprise application portfolios, application lifecycle management, or large-scale application operations.
• Experience developing or using KPIs, metrics, dashboards, and executive reports to support decision-making.

Preferred

• Experience in Medicaid, healthcare, government, or other regulated environments.
• Experience with cloud technologies, AI, automation, or application modernization initiatives.
• Experience presenting recommendations and technical findings to senior leadership or executive stakeholders.
• Relevant industry certifications.