Data Officer

Place of Work Office-based in Hayle. Hybrid working available after successful completion of probation.

Working Hours 30 hours per week, can be worked flexibly between 9am-5pm Monday - Thursday, and 9am-4:30pm Fridays

Role Overview

This role sits at the heart of disAbility Cornwall’s contract monitoring and reporting function. Working closely with the Chief Operating Officer, Grants and Contracts Manager, and Case Quality Supervisors, the postholder will ensure service data is accurate, consistent and compliant. They will support contract reporting, evidence organisational impact, and help meet commissioner requirements.

The role will manage reporting schedules, validate data, and support the development of organisational systems, including Pipedrive, Charitylog and the future Microsoft CRM solution., * Coordinate monthly, quarterly and annual contract reports across multiple services.

• Validate data to ensure accuracy, completeness and compliance with contract requirements.
• Work with Case Quality Supervisors to identify and resolve data quality issues.
• Support managers and frontline staff to maintain accurate records.
• Manage reporting schedules and ensure deadlines are met.
• Produce performance reports, management information and data summaries.
• Develop and maintain dashboards and reporting tools, including Power BI where appropriate.
• Support the administration and development of Pipedrive and future CRM systems.
• Carry out data cleansing and promote consistent recording standards.
• Gather evidence, case studies and supporting information for reports and audits.
• Analyse data and support impact measurement to demonstrate outcomes and identify trends.
• Ensure compliance with GDPR, data protection legislation and organisational policies.
• Provide administrative support for reporting, data management and contract monitoring activities.
• Undertake other duties as required by the Chief Operating Officer or Grants and Contracts Manager., Our values represent what is important to us as an independent, user-led organisation. They guide our actions and behaviours as we work together towards our vision of ‘A fully inclusive society, with equity of opportunity for all’:
• Our passion for equity - inspiring each other and demonstrating fairness, commitment and accountability.
• Respect for self and others - being open minded, reliable and approachable, acting with integrity in everything we do.
• Being supportive - having an inclusive, positive, and empathic approach to supporting others and ourselves.

We have a diverse workforce, and we are always striving to enhance our diversity, we welcome applicants of all identities including disability, gender, ethnicity, faith, age, sexuality, and people who have caring responsibilities. We carry out work health assessments to ensure that the job is a good fit for the individual and that any necessary adjustments or support can be provided to help them succeed in their role.

Do you have experience in Report writing?, Accuracy and Attention to Detail

• Maintains high standards of data accuracy and reliability.

Organisation

• Manages multiple deadlines and competing priorities effectively.

Analytical Skills

• Interprets data, identifies trends and highlights opportunities for improvement.

Collaboration

• Works effectively with managers, frontline staff and support teams.

Technical Skills

• Confident using CRM systems, Microsoft Office and Excel.
• Experience with Power BI is desirable.

Research and Reporting

• Collects, analyses and presents information from multiple sources.

Communication

• Produces clear, professional written and verbal communications.

Problem Solving

• Identifies issues and implements practical solutions.

Adaptability

• Responds positively to changing systems and reporting requirements.

Confidentiality

• Handles sensitive information appropriately and securely.

Desirable Experience

• Preparing reports for commissioned services, contracts or grant-funded projects.
• Using Pipedrive, Charitylog, Microsoft Dynamics or similar CRM systems.
• Developing dashboards and performance reporting tools, including Power BI.
• Data validation, quality assurance or contract monitoring.
• Research, impact measurement and performance analysis., We are a friendly and supportive team of people with diverse backgrounds, highly motivated to drive change and improve the lives of disabled people, their carers and families. We take a flexible approach to support each member of our team to reach their full potential., Successful candidates must have the Right to Work in the UK, two references, undergo a DBS check and a work health assessment.

Pulled from the full job description

• Annual leave
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking, Salary £22,702 - £25,135 for 30 hours per week ( FTE based on 37 hour week £28,000 - £31,000)

Reports to CEO

Working with Grants and Contracts Manager, Operations Managers and Case Quality Supervisors

Duration Permanent subject to funding., * Training & Development opportunities

• Generous annual leave allowance of 31 days in the first year and increasing year on year increasing to a maximum of 43 days
• Great facilities and free parking at our office
• A day off on your birthday
• A great work life balance culture., Please copy and paste the link below into your browser if you would like to complete the Applicant Equity Diversity and Inclusion Monitoring Form:

https://forms.office.com/pages/responsepage.aspx?id=rB_9RMzUa0-0jOf13mStekDcszBr62BPpz4THxSFxVBUOVVKVVUyWDFMWkxETkJETFNBTDZXSFVSQiQlQCN0PWcu&route=shorturl

Job Types: Full-time, Permanent

Pay: £28,000.00-£31,000.00 per year

Benefits:

• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking

disAbility Cornwall & Isles of Scilly is a disabled people’s user led organisation, a registered charity and company limited by guarantee. Our mission is to represent, include, support and empower (RISE) people living with a long-term health condition or disability, their families and carers in Cornwall and the Isles of Scilly. We do this via an extensive range of services and activities and by working at a strategic level to ensure the voices of disabled people are heard.