Business Intelligence Analyst

We are looking for a commercially minded Business Intelligence Analyst to join our growing data and analytics team. This is an exciting opportunity to help shape reporting, insight and decision-making in a fast-paced direct-to-consumer insurance environment. You will play a key role in turning data into meaningful insight across the full customer journey, helping the business make smarter decisions, improve customer outcomes and drive performance., * Design, build and maintain dashboards, MI and reporting outputs using Power BI and related Microsoft technologies.

• Provide actionable insight across the end-to-end customer journey, including quote, purchase, servicing and claims.
• Support stakeholders across product, pricing, growth, operations, finance, compliance and data teams with high-quality reporting and analysis.
• Identify trends, performance drivers, customer behaviours and opportunities for optimisation.
• Contribute to data governance, reporting quality, documentation and continuous improvement initiatives.
• Support innovation through automation, analytics and the use of tools such as Microsoft Fabric., * The opportunity to work in a growing and evolving business with ambitious plans.
• Exposure to strategic data, analytics and reporting initiatives that directly influence decision-making.
• A collaborative environment where innovation, improvement and new ideas are encouraged.
• Opportunities for development in modern BI, analytics and data technologies including Power BI and Microsoft Fabric.
• A supportive team culture with opportunities to work cross-functionally across the organisation.

Why ERGO?

ERGO UK Specialty is a well-established specialist insurer with a strong market reputation. We are focused on profitable, sustainable growth, operational excellence and delivering consistent value to clients and partners.

Do you have experience in SQL?, * Strong Power BI skills with experience creating dashboards, reports and business insight.

• Experience in BI, analytics or reporting roles, ideally within insurance, financial services or another regulated environment.
• Ability to interpret complex datasets and turn findings into clear, actionable insight.
• Strong stakeholder engagement and communication skills, with the confidence to work across technical and non-technical teams.
• Knowledge of SQL, data models, Microsoft Fabric or related analytics tools would be advantageous.
• A proactive, curious and solutions-focused approach, with strong attention to detail.