Administrator Support Technician

• Perform database administration tasks of MSSQL and open source databases;
• Provide day-to-day support and maintenance of applications and tools for the UNICC and partners;
• Resolve in a timely manner Tier-2 application issues and escalate Tier-3 issues to Designated focal points;
• Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards;
• Assist in applications structural changes required during system upgrades;
• Assist in the deployment of tools and in the implementation of processes to assist in operational support;
• Assist in responding to application-related queries from end users in remote locations;
• Facilitate knowledge transfer to Tier-1 and deliver end-user training sessions on the application functionality.
• Assist in the development and in the updating of software applications related documentation, including technical documentation and system reports, attend operational and other meetings;
• Provide standby and on-call 24×7 support, and work in shifts when requested;
• Provide other ad hoc support either within your team or in other teams as required - this includes the participation in special projects or support to service delivery for short period of time on a part-time or full-time basis upon request from the senior management;
• Perform other duties, as required.

• 3 to 5 years of experience in application maintenance and general IT support;* Assist in deploying and maintaining cloud identity platforms based on client requirements.
• Good working knowledge of client/server applications in a Windows/Linux environment;
• Good working knowledge of Database Management;
• Very good knowledge of English (both written and verbal) is required.
• High school diploma

The resource SHOULD have the following skills and experience:

• At least three years of experience administering Microsoft Windows server, SQL Server databases and .NET applications.
• Good working knowledge of MySQL, RedHat Linux server, and Drupal applications
• Good working knowledge of global Active Directory Architecture, AWS and Azure
• Familiarity with United Nations policy framework for International Public Sector Accounting Standards (IPSAS) or compliant operational concepts and processes
• Knowledge of another official United Nations language is desirable

Soft skills:

• Ability to grasp complex concepts, logical and analytical approach to solving problems
• Ability to work under pressure and with minimum supervision
• Good interpersonal skills and ability to work in a team of diverse skills
• Willingness to improve knowledge and skills and learn new technologies

Desirable certifications:

• Certifications and advanced training in Microsoft technologies
• Certification and familiarity with ITIL concepts and processes