Infrastructure and Operations Director

We’re looking for a strategic and hands-on Infrastructure & Operations Director to own the full lifecycle of service delivery for our large-scale client portfolios., This is not a traditional internal IT role. As Director of I&O, you will lead the teams and platforms that power our customers’ businesses 24/7. You’ll bridge the gap between complex engineering, operational excellence, and relentless customer focus. Your mission: ensure the availability, security, and performance of diverse, large-scale infrastructure environments while scaling our managed services practice.

You’ll have direct accountability for multi-million-dollar service lines, SLA attainment, and a high-performing team of architects, engineers, and service delivery managers., Strategic Leadership & Customer Delivery

· Own the end-to-end infrastructure roadmap and operational delivery for a portfolio of large enterprise customers.

· Act as the executive sponsor for key accounts, building trusted relationships with CIOs, VPs of Infrastructure, and other customer stakeholders.

· Translate complex client business requirements into robust, scalable, and cost-effective technical solutions.

· Drive continuous service improvement initiatives, leveraging automation and proactive monitoring to elevate the customer experience.

Operational Excellence

· Lead 24/7/365 operations, including network operations centers (NOC), data center operations, cloud platforms, and incident/response teams.

· Govern strict SLA, SLO, and KPI adherence across all managed environments-meeting commitments for uptime, performance, and MTTR.

· Own major incident management: you’re the calm in the storm, ensuring swift technical resolution and transparent client communication.

· Oversee capacity planning, disaster recovery, and business continuity programs on behalf of customers.

Practice Building & Financial Performance

· Manage P&L for the I&O division, balancing resource allocation, staffing utilization, and infrastructure costs to meet profitability targets.

· Partner with Sales and Solution Architects on RFPs, scoping, and contract negotiations for new large-scale engagements.

· Define and standardize service offerings (private cloud, hybrid hosting, SD-WAN, EUC, etc.) to productize and scale the business.

Technology & Automation

· Champion the adoption of Infrastructure-as-Code (IaC), AIOps, and next-generation monitoring to reduce toil and increase service velocity.

· Maintain deep expertise across domains: public cloud (AWS/Azure), on-premise hypervisors (VMware, Nutanix), networking (Cisco, Palo Alto, SD-WAN), and modern endpoint management.

· Ensure all managed environments meet rigorous security and compliance frameworks (ISO 27001, SOC 2, HIPAA, etc.).

People Leadership

· Build, mentor, and retain a world-class distributed operations team across L1-L4 support, engineering, and architecture.

· Foster a culture of ownership, continuous learning, and operational discipline.

· Design on-call rotations and escalation paths that balance employee wellbeing with 24/7 client needs.

Do you have experience in Virtualization?, · 10+ years in IT infrastructure and operations, with at least 5 years in a senior leadership role within an IT services, MSP, or managed hosting provider environment.

· Proven track record of managing end-to-end infrastructure for large external customers (enterprise scale: 5,000+ seats, multi-site, multi-cloud).

· Deep experience with ITIL or similar service management frameworks, with the ability to make process pragmatic, not bureaucratic.

Technical Breadth & Business Acumen

· Strong understanding across the full stack: networking, compute, storage, virtualization, cloud, databases, and end-user compute.

· Demonstrated experience owning a division P&L, with sharp commercial instincts around contract scoping, utilization, and margin optimization.

· Certifications strongly preferred: ITIL Expert/Managing Professional, PMP, AWS/Azure Solutions Architect, CCNP, or equivalent.

Leadership & Communication

· Exceptional executive presence: you can defuse a tense situation with a frustrated customer and inspire a room of engineers in the same breath.

· Data-driven decision-maker with strong analytical skills for capacity planning, root cause analysis, and service reporting.

· A coach at heart: you build leadership pipelines and grow future managers.

Pulled from the full job description

• Sick pay
• Free parking
• Company car
• On-site parking, · Enterprise Impact: Manage the infrastructure that iconic brands run on-never a dull environment.

· Growth Trajectory: We’re scaling fast; you’ll help write the playbook, not just execute someone else’s.

· Compensation: Competitive base salary, performance-based executive bonus, and comprehensive benefits.

· Autonomy: We hire leaders to lead. You’ll have the trust and authority to reshape our operations practice.

Ready to run the infrastructure that powers global business?

Apply now with your resume and a brief note on a large-scale customer environment you’ve transformed.

Pay: £82,962.97-£119,223.21 per year

Benefits:

• Company car
• Free parking
• On-site parking
• Sick pay

At HSSL we don’t just manage IT-we become the backbone of our clients’ businesses. As a leading IT services provider, we design, build, and run the mission-critical infrastructure for some of the world’s most demanding enterprises. From network architecture and data centers to cloud ecosystems and end-user support, our end-to-end managed services ensure our customers’ operations never miss a beat.