Web Experience Lead

The Website Experience Lead is responsible for defining and delivering Abcam’s global website experience strategy, driving continuous improvement across all regions and key customer journeys and ensuring website investments generate measurable business value. This role acts as the bridge between customer needs, commercial & portfolio priorities, user experience & usability best practice and digital derlivery. The individual will manage the global website roadmap, prioritize new features, initiatives and improvements based on business impact and ensure regional market requirements are appropriately represented within a globally scalable platform.

This position reports to the Senior Director, Digital Commerce and is part of the Global Marketing organization, and will be an on-site role in Cambridge, UK.

In this role, you will have the opportunity to:

• Set the strategic vision and own the global website roadmap, driving customer satisfaction, brand preference, competitive differentiation and revenue growth while balancing global consistency with regional needs.
• Lead continuous improvement of the end-to-end website experience, using customer insight, journey analytics and UX best practice to optimise usability, accessibility, content and key customer journeys.
• Own experimentation and personalisation, setting the A/B and multivariate testing roadmap and using behavioural, transactional and commercial data to identify opportunities and demonstrate value.
• Lead prioritisation, performance and delivery, connecting digital initiatives to commercial outcomes, managing roadmap commitments and clearly reporting performance, progress and value realised to senior leadership.
• Provide global experience governance and cross-functional leadership, aligning stakeholders around a single strategy while governing site architecture, brand and content consistency, regional flexibility, competitor benchmarking, privacy and accessibility compliance.

• Degree educated in Marketing, Business or a related discipline, with significant experience leading digital experience, eCommerce or website optimization.
• Demonstrated ability to operate equally effectively at strategic and execution levels, setting long-term vision while remaining hands-on across roadmaps, optimisation, experimentation, analytics and delivery.
• Deep expertise in UX, customer journey optimisation, experimentation, personalisation and digital analytics, with strong knowledge of contemporary MarTech and commerce technology ecosystems.
• Strong commercial and analytical mindset, using customer, behavioural and transactional data, including AI-enabled approaches, to make decisions, prioritise investment and demonstrate business impact.
• Proven senior stakeholder leadership and delivery capability, influencing executive and cross-functional teams, managing competing priorities and driving complex global roadmaps through to measurable outcomes.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

· Some global travel required - no more than 10-20%

It would be a plus if you also possess previous experience in:

• Experience in life sciences, biotech or B2B scientific eCommerce
• Familiarity with complex product catalogues and technical content

At Abcam, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives-and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Progress happens together

At Abcam, we believe the scientific community goes further, faster when we go there together. That’s why we work with life scientists to provide biological reagents and solutions that enable faster breakthroughs in critical areas like cancer, neurological disorders, infectious diseases and metabolic disorders. Our talented team of over 1,400 colleagues worldwide is our greatest asset. By applying our expertise and pushing boundaries, together we strive to better serve our customers, strengthen our impact across our industry, and ultimately our positive impact on society.

Learn about the Danaher Business Syste m which makes everything possible., Abcam, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info (https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home) .

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.