TechOps Lead

• Lead the service desk and develop a small team of TechOps engineers.
• Personally investigate the hardest faults across cameras, networks, kiosks, and our backend platform.
• Use SQL, API testing, and log analysis to get to the root cause of operational problems.
• Improve monitoring and alerting so we catch degradation before it becomes an incident.
• Technically assist on new site launches, including network design, hardware specification, and commissioning.
• Work closely with our Estate Manager, our developers, and the COO to improve the estate week on week.
• Run 1:1s, set standards, manage KPIs, coach the team, and own the service desk.
• Diagnose and resolve technical problems across hardware, software, and configuration through to resolution.

Technologies:

• API
• Backend
• Hardware
• Support
• Network
• SQL
• Postman

• We manage a technical team today, or have very recently, with real direct reports and real performance conversations while staying hands-on ourselves.
• We have run a busy operation with high ticket volumes, multiple sites and live incidents, and kept on top of it.
• We are an adept service desk manager and know what to prioritise, when and what to escalate, and how to direct the teams workflow so the queue keeps moving.
• Our instinct is to investigate first: querying data, testing APIs, and reading logs. L3 application support backgrounds fit this role well.
• We have solid networking fundamentals, including IP addressing, DNS, and VPNs. Deep enterprise networking is not needed.
• We stay calm during live incidents and organised when several things need attention at once.
• We are able to commit to the Croydon hybrid working pattern with occasional UK site travel.
• We have the right to work in the UK without requiring visa sponsorship.

We are Hozah, and we make parking automatic. Our cameras recognise cars on arrival and payment happens by itself when customers leave, with no apps and no tickets. We have been named PayTech Company of the Year, are listed in Deloittes 50 fastest growing tech companies in the UK, and we are expanding our estate of automated car parks across the country. This is a player-manager TechOps Lead role based in Croydon three days a week with two days from home and occasional UK site travel. The role is hands-on and leadership-focused in equal measure, and we offer a salary of £50,000 to £60,000 per year plus company events, discounted or free food, on-site parking, and transport links.