macOS IT Support Engineer

Eligo Recruitment Ltd

Sunderland, UK

3 days ago

Apply on www.adzuna.co.uk

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£35,000.0 - £45,000.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

Microsoft Windows Apple Mac Systems Cloud Computing Computer Networks Dynamic Host Configuration Protocol Domain Name System (DNS) Network Troubleshooting Microsoft Office TCP/IP Cloud Platform System Microsoft InTune SAP MDG

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Job description

Be the go-to person for first, second, and third line IT support for macOS and some Windows users, handling calls, emails, tickets, and on-site support
Troubleshoot hardware, software, and network issues for a range of users
Assist with onboarding and offboarding, including device setup, user accounts, and permissions
Keep documentation up to date with clear notes and resolutions
Deliver an exceptional support experience both remotely and on-site

Technologies:

Cloud
Hardware
Support
ITIL
macOS
Microsoft 365
Network
Security
TCP/IP
Windows
Office 365

Requirements

Prior experience in 1st line support, helpdesk, or a similar technical role
Confidence working with macOS and ideally Windows environments too
Understanding of networking concepts including TCP/IP, DNS, and DHCP
Excellent communication and multitasking skills
A customer-first attitude and enthusiasm for learning
Experience using Jamf Pro or Kandji
Ideally Jamf Pro or Apple certifications
Familiarity with Microsoft 365, Google Workspace, or other cloud systems
Considerable experience using MDM tools such as Jamf, Kandji, Intune, or JumpCloud
Up-to-date IT certifications such as Apple Certified, CompTIA A+, ITIL, or Microsoft

Benefits & conditions

We are a fast-growing, IT-focused organisation with a cutting-edge, security-driven macOS environment. We offer a competitive salary, a solid pension plan, paid training and certification support, a collaborative and friendly office environment, and regular team socials and development sessions. This is an office-based role in London, and it offers real-world exposure to cloud technology, Apple device management, automation tools, and the opportunity to grow your career in a forward-thinking macOS and Windows IT team.