Senior 2nd Line Engineer

• Provide second-line support for client IT systems and handle tickets escalated from first line
• Troubleshoot and resolve issues involving Microsoft 365 or Office 365, Azure, Intune, and Windows Server
• Support virtualization platforms such as VMware or Hyper-V, along with endpoint devices
• Assist with basic networking troubleshooting, including TCP/IP, DNS, DHCP, and routing
• Maintain clear and accurate ticket documentation and provide timely client updates
• Escalate complex or high-priority issues to third-line engineers as needed
• Contribute to a busy service desk, meeting SLA targets and quality standards

Technologies:

• Azure
• Cloud
• Hyper-V
• Support
• Microsoft 365
• Office 365
• PowerShell
• Security
• TCP/IP
• VMware
• Windows

• Right to work in the UK
• At least 5 years experience in an IT support role within an MSP or managed IT environment
• Knowledge of Microsoft 365, Azure, Intune, and Windows Server environments
• Familiarity with VMware or Hyper-V virtualization
• Understanding of basic networking concepts, including TCP/IP, DNS, and DHCP
• Strong troubleshooting skills and ability to work in a fast-paced service desk environment
• Excellent communication skills, with the ability to assist technical and non-technical users
• Willingness to work one weekend in every four weeks and follow a service desk shift pattern
• Desirable: Microsoft certifications such as MS-100, MS-500, or AZ-104
• Desirable: PowerShell or basic scripting experience
• Desirable: Familiarity with monitoring, backup, or security tools

We are a fast-growing managed service provider based in Preston, providing managed IT, cloud, and security services to a diverse client base. We value technical expertise, collaboration, and high-quality client support. This is a full-time Senior 2nd Line Service Desk Engineer role in Preston, with the option to work from home two days a week. We offer a salary of up to £37,000 depending on experience, a company bonus, training and certification support, a pension scheme, 25 days of annual leave plus bank holidays, and a clear progression pathway into third-line roles.