IT Technician

As an IT Technician, you will provide technical support to the university community,

investigating and resolving incidents and requests and taking ownership of issues through to

resolution or appropriate escalation. Day to day, this will include supporting Microsoft 365

environment, working with Active Directory and Entra ID, troubleshooting software, hardware

and connectivity issues, and supporting the technology used across our teaching, meeting

and office spaces.

You will help support our AV environment, including Microsoft Teams Rooms and Yealink

equipment, as well as troubleshooting wider classroom and event AV where required. This

isn’t a role where success is simply measured by answering and closing tickets. We want our

team to understand what someone is trying to achieve, ask the right questions and use

We especially want to hear from people who are proactive, curious, take ownership and are

willing to contribute wherever they can make a difference. You will already have experience

in IT support and good technical foundations. You should be confident troubleshooting client

operating systems and have practical experience of working with enterprise technologies such

as Active Directory or Entra ID and Microsoft 365.

Beyond that foundation, we are more interested in your approach and willingness to learn than

whether you can tick every box on a long list of technologies. Experience with IT service desk

or ticketing systems, endpoint management, networking or AV would be useful, and

experience supporting Microsoft Teams Rooms and wider AV equipment, would be especially

welcome.

Just as importantly, you will need good people skills. You should be comfortable speaking with

students, academics, professional services colleagues and senior members of the University,

explaining technical issues clearly and adapting your approach to the person you are helping.

We are looking for someone with a positive approach who takes ownership, follows things

through and works well with others. You won’t always know the answer immediately, and we

don’t expect you to. We do expect you to be willing to investigate, ask questions, learn from

SALARY & HOURS: £26,290 - Monday to Friday, 9:00 - 17:00 hrs.

We are looking for an IT Technician to join our small, close-working IT team at the University

of Buckingham. This is a hands-on second-line support role where you will have the

opportunity to work across a broad range of technology, get to know the people you support

and develop your experience beyond the boundaries of a traditional second-line support role.