Implementation Specialist

Owns customer implementation workstreams from onboarding through long-term success. The role manages deployment projects, timelines, stakeholder relationships, risks, and blockers while supporting scalable implementation playbooks. The specialist works cross-functionally with customers, implementation managers, and internal product teams to deliver measurable value and successful launches. The summary above was generated by AI

About Odyssey:

K-12 education is one of the most consequential determinants of a child’s future - and many families have had limited ability to shape how and where their child learns. Education Savings Account (ESA) programs are changing that. One of the fastest-growing public education initiatives in the U.S., they give states the ability to put education funding directly in the hands of families, who can then choose the learning experiences that best fit their child - from schools and tutors to therapy, curriculum, and technology.

But once these policies are signed into law, states face an enormous operational challenge. They must stand up entirely new programs, manage the secure and compliant flow of public funds, approve and monitor thousands of vendors, support families at scale, and prevent fraud - all while delivering a high-quality user experience.

That’s where Odyssey comes in.

We partner with state agencies to design, launch, and operate ESA and school chocie programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family experience that make these programs actually work in the real world. Today, we operate across 10 states, and our platform powers programs serving 250,000+ students and over $2B in annual education funding - and we’re just getting started.

Most recently, we launched the Texas Education Savings Account (EFA) program - the biggest day-one ESA launch in the country - which has already received nearly 200,000 applications. It’s the kind of moment that captures exactly what we’re building toward: programs that work at scale, from day one, when it matters most.

We’re backed by respected investors, including a16z and Tusk Venture Partners, and we’re building the team that will take us to the next stage.

Odyssey sits at the intersection of GovTech, EdTech, and FinTech. We are a public-sector operator, a technology company, and a program delivery partner all at once. The work we do is civic infrastructure - it determines whether families can access life-changing educational opportunities.

Why This Work Is Different

We’re in the weeds with state partners, internally with our product teams, and turning ambiguous policy into real systems that families depend on. This means building a platform that meets each state’s configuration needs while being flexible enough to support all customers. We are not building be-spoke software!

If you want a highly structured environment, this will feel uncomfortable. If you want ownership, speed, and problems that actually matter, you’ll feel right at home. The Role

As an Implementation Specialist, you’ll be a core member of an implementation pod, working alongside an Implementation Manager to drive customer outcomes from onboarding through long-term success. You’ll own meaningful workstreams end-to-end - managing stakeholder relationships, executing deployment projects, and ensuring every customer we launch sees clear, tangible value from day one. This is a role for someone who is equally comfortable building relationships and rolling up their sleeves to get things done.

What You’ll Do

• You ensure every customer we work with sees Odyssey as an indispensable partner - making the decision to continue and expand their relationship with us an easy one.
• You own and execute projects across new and existing customers, keeping timelines on track and stakeholders aligned every step of the way.
• You build strong, trust-based relationships with your assigned customer stakeholders, serving as a reliable point of contact and a credible voice for Odyssey.
• You contribute to a scalable deployment playbook - finding ways to apply what’s worked before rather than reinventing the wheel with each new customer.
• You proactively surface risks, flag blockers early, and work cross-functionally to keep implementations moving forward., Leads complex digital banking software implementations, including configuration, testing, customer onboarding, troubleshooting, cutover readiness, and launch activities. Coordinates customers, vendors, and internal teams across multiple concurrent engagements; maintains implementation documentation, issue tracking, and billing records; communicates progress and risks; supports process improvements; and mentors less experienced specialists. Requires strong implementation, testing, stakeholder management, and root-cause analysis skills, with up to 20% travel. Top Skills: APIsConfluenceDigital Banking PlatformsJIRASaaSSoftware Integrations Public Consulting Group

• You are a creative problem solver who doesn’t wait around for answers - you dig in, think critically, and find a path forward.
• You are an excellent communicator who can translate complex plans into clear, actionable messaging for both internal teams and external stakeholders.
• You have 1-2 years of experience in project coordination, project management, implementation, or customer success.
• You thrive in early-stage startup environments where ambiguity is the norm and no two days look the same.
• You have solid technical acumen - you’re comfortable working within technical systems, and you know how to analyze data to drive decisions.
• You have experience with SQL, Excel, or similar tools - a strong plus.
• You are a collaborative team player with a positive attitude, strong work ethic, and a genuine drive to keep getting better.

• We believe that everyone at Odyssey should be compensated fairly. We set our salary bands based on compensation data from hundreds of companies at our stage. The salary range for this role is $70,000 - $90,000 depending on experience, interview performance and location.
• Odyssey benefits include Medical/Dental/Vision plan(s), health services, short term disability, unlimited PTO and more.

Our Commitment to Equal Opportunity Employment:

Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request., Remote 2 Locations 75K-85K Annually Mid level 75K-85K Annually Mid level Hardware * Security * Software * Cybersecurity Lead post-sales SaaS implementations for public safety and government customers. Manage project lifecycles, scope, milestones, risks, technical deployments, installation, configuration, migration, upgrades, troubleshooting, customer issue resolution, training, documentation, and operational transitions. Collaborate with cross-functional teams and client stakeholders to ensure on-time activation, customer satisfaction, and rapid time to value. Top Skills: C++Cloud ComputingCSSHTMLJavaJSONMySQLOracleRubySaaSSQL ServerVMwareXML Alkami, Remote United States 75K-120K Annually Entry level 75K-120K Annually Entry level Consulting Implement and configure SaaS platforms for public-sector clients, including custom forms, workflows, integrations, APIs, and software components. Troubleshoot and upgrade systems, document business processes and technical designs, support testing and project plans, and advise stakeholders on risks and delivery strategies. The role also contributes to system modernization, business development, and RFP activities while working across Agile, Waterfall, and hybrid development methodologies. Top Skills: APIsAWSC#FtpJavaScriptJIRAJSONLow-Code PlatformsExcelMicrosoft ProjectMicrosoft VisioMicrosoft Visual StudioMicrosoft WordNoSQLOraclePostmanPythonSaaSService-Oriented ArchitectureSharepointSQLSshTcp

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
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• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute