Monitoring Lead- Application Hosting Organization

• Work full-time onsite at headquarters in Washington, DC.
• Drive, standardize, and manage the unified configuration management database.
• Collect and aggregate data to support ITIL processes and perform analysis across configuration, event, capacity, availability, demand, incident, and problem management.
• Assess and fine-tune monitoring capabilities to provide accurate and actionable alerts for 24x7 operations.
• Create and deliver intuitive dashboards showing current and historical performance and service status.
• Configure, maintain, and optimize monitoring dashboards across servers, networks, applications, storage, and cloud services.
• Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring.
• Perform event correlation and filtering to streamline triage, reduce noise, and ensure timely escalation.
• Integrate data sources from OpenText OBM, SiteScope, and Microsoft SCOM into a unified OBM event console.
• Conduct proactive performance and availability monitoring, identify root causes, and implement preventive measures.
• Implement custom dashboards, third-party connectors, and monitoring automation to detect and resolve service-impacting issues.
• Create policies and procedures for monitoring operations and standardize onboarding and offboarding processes.

• Minimum 7 years of related experience with multi-vendor server operating systems.
• At least 2 years managing OpenText tools including AI Operations Management, Operations Bridge, SiteScope, and Optic.
• Hands-on expertise with management protocols such as SNMP and WMI.
• Scripting experience with PowerShell, VBScript, and/or similar languages.
• Experience managing monitoring systems with more than 250 hosts and/or more than 3,000 sensors.
• Experience operating monitoring solutions such as Zenoss, PRTG, Zabbix, and Nagios.
• Extensive experience monitoring servers, storage, databases, networking, and applications with a focus on maximizing monitoring value.
• Proven track record engineering monitoring solutions and setting strategic direction in collaborative environments.
• Experience supporting a 24x7 operations environment (preferred).
• Experience acting as a technical lead during service outages and coordinating cross-team troubleshooting (preferred).
• Systems administration experience with Windows and/or Linux (preferred).
• Expert-level scripting and automation experience (preferred).
• Experience integrating monitoring tools with ServiceNow and automating alerts to generate service tickets (preferred).
• Strong understanding of ITIL and ITSM, including monitoring, demand, availability, and capacity management (preferred).
• Experience analyzing monitoring reports to drive capacity and availability decisions (preferred).
• Experience creating executive-ready dashboards and data-driven briefings from performance and availability metrics (preferred).
• Experience with visualization and computational tools (preferred).
• Ability to obtain a public trust and meet citizenship or residency requirements as noted (preferred if already active).

Education Requirements:

Education Requirements

• ITIL certifications including Foundations or above (preferred)., Analysis Skills, Application Hosting, Artificial Intelligence (AI), Automation, Biology, Business Services, Business Solutions, Capacity Management, Cloud Storage, Computer Servers, Configuration Management, Consulting, Data Collection, Dental Insurance, Event Correlation, Genetics, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Leadership, Legal, Linux Operating System, Microsoft System Center Operations Manager (SCOM), Microsoft VBScript (Visual Basic Script) Scripting Language, Microsoft Windows System Administration, Military, Nagios Monitoring Tool, Network Integration, Onboarding, Operating Systems, Operations Management, Operations Processes, Organizational Development/Management, Performance Analysis, Performance Metrics, Policy Development, Procedure Development, Process Analysis, Reporting Dashboards, Root Cause Analysis, SNMP (Simple Network Management Protocol), Scripting (Scripting Languages), Security Clearance, ServiceNow, Software Administration, Strategic Planning, Supply Chain, Systems Administration/Management, Team Player, Technical Leadership, Time Management, United States Citizen, WMI API (Windows Management Instrumentation), Windows PowerShell, Yahoo!

Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance.This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $60.00 to $70.00/hr. w2, Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

Our client is a premier technology integrator serving technical, engineering, intelligence, and enterprise IT markets with approximately 15,000 employees worldwide. The organization designs, develops, and sustains solutions that support diplomatic missions, defense requirements, and exploration initiatives, maintaining leadership in supply chain, hardware integration, and global network integration. Its diversified contract base enables end-to-end capabilities across mission and enterprise lifecycles with a commitment to ethical performance and integrity., Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve., Eliassen Group is a leading strategic consulting company that provides business and IT services for our clients as they seek to transform and execute strategies that will drive exceptional outcomes. Leveraging over 30 years of success, we focus on professional services, talent solutions, and life sciences. Eliassen Group offers local community presence and deep networks. We are committed to positively impacting the lives of our employees, clients, consultants, and the communities in which we operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Company Size: 2,500 to 4,999 employees