Site Support Engineer

Leads IT support at the site level, handling escalated tickets and critical system issues. Mentors junior engineers and implements IT best practices. Ensures operational uptime and reliable IT services.

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks, Best Practices, Communication Skills, Computer Networks, Documentation, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Knowledge Base, Leadership, Maintenance Services, Mentoring, Mobile Devices, Multitasking, On Site Support, People Management, Process Improvement, Service Delivery, Systems Administration/Management, Technical Leadership, Technical Strategy, Technical Support