FC Watch Floor/Senior Support Engineer

GovCIO is currently hiring for a GovCIO is currently hiring for a FC Watch Floor/Senior Support Engineer to support our newly awarded contract. This position will be located in the Herndon, VA., * Leads IT support at the site level, handling escalated tickets and critical system issues

• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

High School with 6 - 9 years (or commensurate experience), * 6 years experience in IT support

• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: Must have TSA clearance