APPLICATION ANALYST

DESCRIPTION: The mission of the Office of Information, Technology and Accountability is to enable schools to achieve their instructional mission through the efficient delivery of aligned and appropriate technology and information. In a culture of educational excellence, every staff and student relies on high quality information and innovative technology to improve their practice and performance. As part of the Information Systems & Digital Learning team, the Application Analyst will ensure the integration of data between District systems, ensuring that all staff have user-friendly, real-time access to data that is formatted to address the critical decisions they make daily. This includes real-time data exchange using the School Interoperability Framework (SIF), complex Extract Transform Load (ETL) processes, and Application Programming Interfaces (APIs) that provide seamless data consistency from system to system. The Application Analyst has a crucial role to ensure data governance and data quality is embedded within the culture of information systems & Digital Learning

DUTIES:

1. Work with the District’s Student Information System & Digital Learning team to support the processes and procedures needed to effectively manage student information.
2. Provide ongoing end-to-end technical support for PowerSchool, the district’s Student Information System by responding to and resolving help ticket submissions.
3. Identify solutions to end-user requests for support and resolve technical problems.
4. Develop end-user documentation and knowledge base articles.
5. Provide training for end-users.
6. Promote a self-service support culture.
7. Create and maintain documentation for administrative procedures.
8. Create and maintain project documentation and execute project plans.
9. Perform business process analysis and requirements gathering.
10. Support data auditing and data governance efforts.
11. Support the reporting of data to State and Federal agencies.
12. Facilitate application integration and verify data integration.
13. Schedule student information system software update releases.
14. Perform end-user testing and validation of software features and functionality.
15. Perform other duties and assume other responsibilities as may be assigned by the Student Information & Digital Learning Systems Manager, Chief Information Officer, or their designee.

1. BA in Business Administration, Information Technology, or related discipline preferred.
2. Familiarity with database management systems.
3. Familiarity with IT Service Management concepts.
4. Ability to read and understand software manuals and other types of technical documentation.
5. Strong ability to analyze problems and take initiative in generating reliable solutions.
6. Familiarity with SDLC and project management methodologies.
7. Ability to contact technical support and resolve requests for support.
8. Familiarity with PowerSchool or other ERP software is preferred.
9. Excellent written and oral communication skills.
10. Demonstrated success working independently and collaboratively.
11. Adept at effectively managing multiple priorities in a high-demand environment.
12. Ability to facilitate meetings using communication and presentation software.
13. Proficiency with Microsoft 365 applications.
14. Familiarity with application security and authentication.
15. Familiarity with flow-charts and process diagrams.
16. Familiarity with SQL.

In addition to offering competitive salaries and benefits, we provide numerous cutting-edge professional development opportunities for all staff. We let our data shape the professional development of the district, therefore, it is relevant and actionable. We support our teaching staff with mentors such as instructional leadership specialists and effective educator coaches to work with them throughout the year in lesson planning, data analysis and management. Our district offers career advancement opportunities and is invested in “Grow our Own” and educational pipeline programs. These programs help our staff achieve a college degree or lead to certification pathways.

Springfield Public Schools is a cultural gem in Western Massachusetts that is committed to providing a learning environment that opens the doors of infinite possibilities to our amazing students and staff. We strive to equip each of our approximately 24,000 students with learning experiences that enhance their knowledge and critical thinking skills. We are the 3^rd largest district in Massachusetts. Our district has over 44 languages spoken and over 60 countries represented by both students and staff. We foster a positive and professional environment in our schools and worksites where people feel valued, respected, supported, seen and heard. Our students and staff share their ideas and perspectives, learning from and appreciating each other. We are a district that is committed to equity and excellence.