NOC Technician

Network Operations Center members are the first line of defense on alerting and monitoring across a wide network of products and installations. Our Network Operations Center members are entry-level systems administrators with a strong work ethic and drive to scale their own abilities across their domain. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role you’ll be someone who is able to rapidly adapt and learn how to operate the front and back end of new products and processes. Youll be responsible for driving availability of our most critical user environments through direct technical support and high signal collaboration with Palantir Engineers and Developers.

The customers they work with and the projects that they work on are very impactful. This a very flexible, varied role within a mission-driven organization. As a contract engineer the person in this role won’t have as many meetings or overhead things, have much more freedom to work on customer-facing/user-facing things. This NOC was created to support software that’s been deployed to Field Agents & DOD deployments. If they can’t keep this platform up and running, these agents can perform their job duties. Since creation of the DHS NOC, they’ve also added an Army deployment and Marine Corp

Core Responsibilities

First line for monitoring and alerting on Palantirs production user environments.

Drive High Availability of the deployed products and provide signal around product bugs and issues.

Enable continuous delivery of Palantir product bundles through data transfer operations and patch deployment.

Work with remote and local Palantir engineers in debugging product issues across a wide network of environments.

Provide direct user support to a large group of geographically dispersed users.

Provide diagnostic signal to developers on product performance and data health through log retrieval and administrative workflows.

Wide knowledge of Palantirs core products in order to perform Front end and Back end Administrative tasks and User Management.

Hard working and professional, with the ability to multi-task and prioritize tasks in a timely and purposeful manner.

Adaptable learner that can adopt new processes and workflows.

Hardware and Software troubleshooting fundamentals.

Strong verbal and written communication skills, with an enthusiasm for in working in a highly collaborative setting - sharing best practices, lessons learned and assisting where gaps exist.

Prior military experience as a U.S. Army Information Technology Specialist (MOS 25B) or equivalent is highly desirable.

What We Require

Secret clearance level or above

Skills

Ccna, Noc, Network monitoring, Network operations center, Troubleshooting, Network operations, Active directory, Hardware, Networking protocols, Support

Experience Level

Intermediate Level

This is a Contract position based out of Washington, DC.

Pay and Benefits

The pay range for this position is $37.00 - $43.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.