Network Operations Center Analyst

We’re seeking a motivated Network Operations Center (NOC) Analyst to join a team responsible for monitoring, troubleshooting, and maintaining highly available production systems supporting users across the globe.

This is an excellent opportunity for candidates looking to grow their systems administration, network operations, and infrastructure support skills while working alongside experienced engineers and technical teams in a fast-paced environment.

What You’ll Do Monitor enterprise applications, systems, and infrastructure to identify and respond to alerts, incidents, and performance issues. Serve as the first line of support for critical production environments, helping ensure system reliability and uptime. Troubleshoot hardware, software, and connectivity issues while escalating complex problems when necessary. Support software deployments, system updates, and patch management activities. Collaborate with engineering and development teams to diagnose and resolve technical issues. Provide technical support to geographically dispersed end users. Review logs, system health indicators, and operational metrics to identify trends and potential issues. Perform user administration and access management tasks. Document incidents, resolutions, and operational procedures to support continuous improvement.

Strong troubleshooting skills across hardware, software, and operating systems. Ability to quickly learn new technologies, tools, and processes. Detail-oriented mindset with the ability to react effectively in a fast-paced operational environment. Excellent written and verbal communication skills. Strong organizational skills with the ability to manage multiple priorities. Collaborative team player who enjoys sharing knowledge and supporting others., DoD 8570-compliant certification such as CompTIA Security+, CISSP, or equivalent. Experience in technical support, help desk, systems administration, network operations, or IT operations environments. Military IT experience, including roles such as Information Technology Specialist (25B) or comparable technical experience, is highly valued. Familiarity with monitoring tools, ticketing systems, and enterprise-level IT environments., Active Secret Clearance or higher Ability to work in a structured operations environment and respond effectively to technical incidents.

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

· This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)

· Because an active or interim DoD clearance is required, U.S. Citizenship is required