Jr Technical Support

Knowledge of personal computers, computer components, printers, and microcomputer terminology Troubleshooting and repairing computer systems, hardware, and computer peripherals Documenting, maintaining, upgrading, or replacing hardware and software systems Preparing or assisting with service record documentation Providing technical assistance and support for applications and hardware problems Installing, maintaining, moving, testing, and upgrading new and existing hardware/software Maintaining necessary security controls over software

Providing excellent customer service Ability to lift and relocate equipment up to 30 lbs MS Office Suite and WordPerfect Working knowledge of Windows Operating Systems Effective oral and written communication Monitoring and assisting users with systems, subsystems, and software applications Accessing and transferring data to/from local, state, or federal databases Knowledge of computer operations, information systems, software, hardware, and information security policies Supporting personal computers, applicable programs/systems, and troubleshooting information systems High school diploma or equivalent Windows 11 technical support experience