IT-Capability Manager

job summary: Enterprise Healthcare client has an immediate opening for a highly motivated IT-Capability Manager to join their dynamic and growing team. All qualified candidates are encouraged to apply!

location: Telecommute job type: Contract salary: $22 - 32 per hour work hours: 8am to 5pm education: Bachelors

responsibilities: Primary Responsibilities:

• Manage clinical alert content management capabilities that support the lifecycle of

clinical alert logic packages, including intake, prioritization, documentation,

maintenance tracking, deployment readiness, and operational monitoring.

• Develop and maintain a clear understanding of how specific alert logic packages are

used across clinical programs, clients, populations, operational workflows, and

reporting needs.

• Create, enhance, and manage operational and performance reporting dashboards, and

recurring metrics that support alert library governance, maintenance planning,

utilization insights, quality monitoring, and leadership visibility.

• Partner with other key cross-functional stakeholders, such as clinical pharmacists,

program owners, analytics, technology, operations, to clarify manage operational

dependencies, reporting requirements, and issue-resolution needs.

• Design and maintain streamlined development and maintenance processes for team,

including standard work, intake tracking, process documentation, role clarity, status

reporting, and escalation pathways.

• Support annual and ad hoc maintenance processes by organizing review schedules,

tracking progress, coordinating business inputs, documenting outcomes, and identifying

opportunities to improve.

• Analyze operational data, alert utilization, maintenance activity, issue trends, and

performance indicators to identify root causes, emerging risks, process gaps, and

opportunities for scalable improvement.

• Coordinate quality control, post-implementation validation, and issue-resolution

activities related to content management processes, ensuring results are clearly

documented and escalated when needed.

qualifications: Bachelors

skills: reporting packages,issue tracking,MS Excel,Outlook,PowerPoint,Word,operational data,performance reporting,flexible,analytical,Strong analytical skills,communication skills,Coordinate,leadership,highly motivated,self-starter,clinical,clinical programs,content management,dashboards,operational dashboards,presentation,deployment readiness,documenting processes,governance,healthcare operations,healthcare,maintenance,maintenance processes,maintenance activity,maintenance planning,metrics,PBM,pharmacy benefit management,pharmacy programs,process management,manage multiple projects,quality monitoring,quality control,regulatory requirements,schedules,product stakeholders,emerging risks,time management,identify trends,operational workflows,process documentation

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

,

Primary Responsibilities:

• Manage clinical alert content management capabilities that support the lifecycle of

clinical alert logic packages, including intake, prioritization, documentation,

maintenance tracking, deployment readiness, and operational monitoring.

• Develop and maintain a clear understanding of how specific alert logic packages are

used across clinical programs, clients, populations, operational workflows, and

reporting needs.

• Create, enhance, and manage operational and performance reporting dashboards, and

recurring metrics that support alert library governance, maintenance planning,

utilization insights, quality monitoring, and leadership visibility.

• Partner with other key cross-functional stakeholders, such as clinical pharmacists,

program owners, analytics, technology, operations, to clarify manage operational

dependencies, reporting requirements, and issue-resolution needs.

• Design and maintain streamlined development and maintenance processes for team,

including standard work, intake tracking, process documentation, role clarity, status

reporting, and escalation pathways.

• Support annual and ad hoc maintenance processes by organizing review schedules,

tracking progress, coordinating business inputs, documenting outcomes, and identifying

opportunities to improve.

• Analyze operational data, alert utilization, maintenance activity, issue trends, and

performance indicators to identify root causes, emerging risks, process gaps, and

opportunities for scalable improvement.

• Coordinate quality control, post-implementation validation, and issue-resolution

activities related to content management processes, ensuring results are clearly

documented and escalated when needed.

reporting packages,issue tracking,MS Excel,Outlook,PowerPoint,Word,operational data,performance reporting,flexible,analytical,Strong analytical skills,communication skills,Coordinate,leadership,highly motivated,self-starter,clinical,clinical programs,content management,dashboards,operational dashboards,presentation,deployment readiness,documenting processes,governance,healthcare operations,healthcare,maintenance,maintenance processes,maintenance activity,maintenance planning,metrics,PBM,pharmacy benefit management,pharmacy programs,process management,manage multiple projects,quality monitoring,quality control,regulatory requirements,schedules,product stakeholders,emerging risks,time management,identify trends,operational workflows,process documentation