IT Help Desk Analyst
INA Solution Inc
Newark, NJ, United States
16 days ago
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Role details
Contract type
Temporary to permanent
Employment type
Full-time (> 32 hours)
Experience level
Starter
Experience required
1 year minimum
Compensation
$95,000.0 - $125,000.0
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Servicenow
Job description
Job Title: IT Help Desk Analyst Location: Newark, NJ (Onsite) Duration: Long-Term Swing/Floater Shift Purpose of the Job: Responsible for exceptional front-line client su…
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Requirements
- 1+ year of Help Desk / Service Desk / IT Support experience.
- Experience with Tier 1 troubleshooting for hardware, software, and basic network issues.
- Knowledge of ITIL/ITSM, Incident Management, and Service Requests.
- Experience with ServiceNow, Ivanti, BMC Remedy, or similar ITSM tools.
- Experience with SLA tracking, ticket management, and escalation.
- Experience coordinating with vendors/suppliers.
- Proficiency with Microsoft 365.
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Prepare application
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