Information Technology Support Specialist

Provides Tier 1 IT support by answering help desk calls, troubleshooting hardware and software issues, documenting tickets, managing user accounts, deploying PCs with Intune, replacing faulty or leased equipment, and handling warranty issues. The role supports employees across retail, rental, ski school, ticketing, and office applications, escalating unresolved problems or performing on-site repairs. Strong customer service, hardware repair, Windows, Microsoft Office, networking, and independent problem-solving skills are required., The IT Support Specialist works in a support role for the I.T. department with an emphasis on customer service and problem resolution. The Support Specialist is required to answer help desk calls in a helpful, understanding and personable manner. The technician will trouble shoot problems over the phone and if not resolved either escalate to tier two support or go on site to fix problems as needed. This position reports to the Director of Support Services., * Answer Help Desk Calls

• Troubleshoot a variety of hardware and software problems either over the phone or in person
• Record all calls in ticket tracking system
• Be familiar with installation and maintenance of all hardware used in rental, retail, ski school, ticketing and office applications
• Replace faulty hardware
• Create\manage user accounts
• Deal with warranty issues
• Use inTune for PC deployments
• Replace leased assets under a deadline
• Other duties as assigned, Provide escalated IT support across endpoints, identity, Microsoft 365, networking, security, collaboration tools, and conference-room AV. Manage user accounts, device provisioning, assets, licenses, tickets, documentation, training, and incident response. Build PowerShell and Microsoft Graph automations, troubleshoot recurring issues, support technology rollouts, and mentor technicians. The role requires advanced Windows and macOS support, Intune and Kandji expertise, strong communication, and 4-6 years of relevant experience. Top Skills: AndroidApple AcmtApple AcspAutopilotBitlockerComptia A+Comptia Network+Comptia Security+CrowdstrikeDhcpDnsEntra IdExchange OnlineFilevaultiOSItil 4Jira Service ManagementKandjiLanmacOSMdmMicrosoft 365Microsoft DefenderMicrosoft Graph ApiMicrosoft IntuneMicrosoft Md-102Microsoft Ms-900OnedrivePower AutomatePowershellScimSharepoint OnlineSlackSsoTcp/IpVpnWi-FiWindowsZoomZoom Rooms CrowdStrike

Consultant

2 Hours Ago Remote or Hybrid USA 110K-160K Annually Senior level 110K-160K Annually Senior level Cloud * Computer Vision * Information Technology * Sales * Security * Cybersecurity Supports Falcon Flex deal structures across the Americas Enterprise Sales organization. Reviews deal requests, manages approval workflows, ensures policy and revenue compliance, evaluates commercial terms through financial modeling, and coordinates with Sales, Finance, Legal, Operations, and partners. The role also communicates deal risks and recommendations, manages the deal lifecycle, supports non-standard transactions, and improves processes and systems in Salesforce CPQ. Top Skills: Ai TechnologiesSalesforce CpqSalesforce CRM, CrowdStrike

Education & Experience Requirements

• High School Diploma or equivalent required
• Professional computer experience required
• A valid driver’s license

Knowledge, Skills & Abilities

• Proficient knowledge of Microsoft Office applications
• Knowledge of Windows 11 operating systems required
• Strong troubleshooting skills and both hardware and software
• Proficiency in troubleshooting, disassembling and repairing PC’s and peripherals required
• Proficiency with Microsoft Office
• Proficient knowledge of WiFi and networking basics
• Experience with Help Desk Institute (HDI) Certifications, A+ Certifications
• Proficient knowledge of Information Technology Infrastructure Library (ITIL) and/or Knowledge-Centered Service (KCS)
• Ability to work with and build relationships with employees at all levels throughout the Company
• Ability to engage with internal customers in a positive and helpful manner
• Ability to work independently with minimal supervision
• Attention to detail, * Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
• Must be able to lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50), Supports enterprise sales teams with Falcon Flex deal structuring, policy compliance, approval workflows, lifecycle management, financial modeling, and non-standard transaction reviews. Partners with Sales, Finance, Legal, Operations, and Alliance teams to evaluate commercial terms, margins, risks, and governance. Communicates deal recommendations and status while identifying process improvements and enhancing Salesforce CPQ workflows. Requires strong SaaS economics knowledge, analytical judgment, cross-functional collaboration, and experience using AI to improve business processes. Top Skills: AISalesforce CpqSalesforce CRM

The pay range for this position is $27.00 to $28.00 per hour. Actual pay will be dependent on budget and experience., This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs.

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

Aspen One renews the mind, body, and spirit with a portfolio that redefines luxury, adventure, and leisure. With world-class and innovative brands and businesses, including Aspen Skiing Company, Aspen Hospitality, and Aspen Ventures, Aspen One propels the expansion of the Aspen ethos globally.

Whether it’s Aspen Skiing Company providing unforgettable experiences at the confluence of nature, culture, and recreation across its four legendary mountains-Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk; or Aspen Hospitality elevating guest experiences in unforgettable ways by developing, owning, and operating a growing set of luxury and upper-scale hotels, private clubs, and branded residential properties in prime locations under The Nell and Limelight brands; Aspen One is deeply committed to providing unparalleled service, creative programming, community engagement, and unique opportunities for exploration. The company’s commitment to innovation is central to its evolution, including Aspen Ventures’ amplification of the Aspen brand globally through new business lines that embody its values and heritage such as Aspen Collection.

For more than 75 years, the Aspen brand and community has pointed its compass toward new paths, people, and possibilities-and today, as Aspen One, the future is limitless. Inspired by place, united by purpose, defined by you, Aspen One is a leader in sustainability and advocacy, with a legacy of modeling leading-edge solutions and changing policy locally and globally. As a collection of brands driven by tightly held core values, Aspen One aims to inspire a better world. For more information, visit www.aspen.com., Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all., With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute