Hardware Field Technian

• Image and ship laptops/desktops to teammates.

• Manage all IT inventory at the Marathon Health Indianapolis location, including:

• Maintaining appropriate inventory levels.
• Auditing inventory for accuracy.
• Shipping and receiving inventory.
• Following up with users to ensure timely equipment return.
• Provide general in-person and remote desktop support, including user setups and troubleshooting.
• Provide audio-visual support for meeting rooms.
• Manage tickets to ensure timely resolution and appropriate escalation.
• Follow and maintain technical documentation related to the role.
• Deliver excellent customer service to in-office executives and remote employees.
• Adhere to security, HIPAA, and other IT policies.

• Associate’s or Bachelor’s degree in IT or a related field, or equivalent experience.

Knowledge, Skills, and Abilities

• Excellent time management and prioritization skills.
• Ability to work independently.
• Ability to problem-solve and troubleshoot issues with or without documentation, escalating appropriately.
• Excellent communication and customer service skills.
• Self-motivated, with the ability to learn new things independently in support of the role.
• Strong attention to detail.
• Ability to manage and audit in-office IT inventory and identify ordering needs.
• Ability to identify documentation needs and take ownership of creating documentation.
• Ability to prioritize tasks based on service desk and customer needs.

Computer Skills

• Experience imaging computers.
• Microsoft Windows and macOS support experience.
• General IT desktop support skills.
• Basic knowledge of Active Directory and Microsoft 365.
• Telephony support experience (preferred).
• Mobile device management (MDM) support experience (preferred).
• Basic networking experience (preferred).

Licenses and Certifications

• CompTIA A+ and/or Network+ (preferred).
• Microsoft desktop-related certifications (preferred).

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