Technology Architect | Network | Contact Center Communication Protocols
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Role details
Tech stack
Job description
Role: Technical Project Manager Contact Center Programs Lead complex contact center initiatives with strong technical acumen. Engage senior/executive client leadership and manage matrixed teams effectively. Communicate confidently and operate independently with minimal guidance. Simplify complex concepts into clear presentations for leadership. Strong understanding of AI-driven contact center solutions. Client SHTP Brightspeed 1120 South Tryon Street, Charlotte, North Carolina,28203, USA
Requirements
Experience: 15+ years in project/program management, with at least 10 years in contact center or customer experience programs. PMP or Agile/Scrum certification is a plus.
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