Operations Readiness Coordinator (Projects into Live Service) for NATO with security clearance

• Joining projects early, when operational requirements and support models are still being agreed, and making sure the operations view is heard
• Writing and maintaining the acceptance criteria a project must meet before it moves into service
• Reviewing project deliverables and documentation against those criteria, with clear comments and recommendations
• Tracking transition actions, dependencies and open items, and following them up until they close
• Keeping the stakeholders on both sides informed and engaged, and stepping in for senior colleagues when needed

• Hands-on experience implementing ITIL service operations processes, ideally in an operations centre
• Time in a large organisation with matrix structures
• Comfort analysing business processes, writing business documentation and judging whether a process change is workable
• Solid grounding in telecommunications, network and IT solutions
• Vocational training plus two years of relevant experience, or secondary education plus four
• Nice to have: PRINCE2 or Agile PM, ITIL Foundation, ITIL CSI or Six Sigma Green Belt, business analysis credentials, and experience in mixed military and civilian teams

A multinational defence organisation in Mons runs an operations centre that inherits every new system its projects build. You would sit at that handover point: agreeing up front what “ready for operations” means, checking deliverables against it, and chasing what is missing until the service can genuinely take over. Fully on site, in secured areas.