Data Analyst / Computational Linguist

• Data & analytics: write SQL queries, build reports and dashboards, track KPIs, run analyses, and identify optimization opportunities.
• Conversation analysis: review real drive-thru dialogs, spot error patterns and propose actionable improvements for accuracy and user experience.
• NLU and Conversation Flow: implement and thoroughly test the semantic models and the conversation flow, using both machine learning and rule-based techniques, as well as LLMs.

• Degree in Computational Linguistics, Data Science, Computer Science or a related field, or equivalent experience.
• At least 1 year of experience in data analysis or NLP.
• Experience with SQL and visualization tools for data querying, visualization, and dashboard creation.
• Experience working with complex datasets to perform data analysis, extract actionable insights, and drive business decision-making.
• Excellent command of spoken and written English.
• Excellent communication skills; able to present findings clearly to technical and business audiences.
• Accountable within demanding deadlines.

Nice to have:

• Experience with dialog systems either voice or chat based. Experience in any other production-level NLU/NLP/Agentic solutions will also be considered a plus.
• Knowledge of Spanish.

• Competitive compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear