Senior Court Technology Infrastructure Specialist

This role provides enterprise technical hardware and software support for day-to-day operations and maintenance of the Phoenix Municipal Court Microsoft Windows server and VMware virtual server environment. The SUTS is responsible for maintenance of technical system hardware and software, monitoring system operations, life-cycle, asset management, vendor coordination, and cooperative participation with customers and partners to promote continuous service improvement. The SUTS performs day-to-day operational tasks to ensure devices are operating appropriately and available to support the Court’s business needs. This position is responsible for partnering with multiple technology disciplines to assess, troubleshoot and resolve performance and availability issues.

Routine work includes:

• Operating systems
• Server deployment
• System documentation
• Creation of training materials
• Creation of server configurations
• Security software upgrades and patching
• Responding to customer service requests to assist with troubleshooting operational issues

The Municipal Court Senior User Technology Specialist works to ensure systems implemented to support the Court’s business needs are sustainable through documented change, makes recommendations for replacements or maintenance of resources, and maintains inventory.

The Municipal Court is seeking a highly motivated and dedicated candidate to fill a current vacancy for the Municipal Court Senior User Technology Specialist (SUTS). The Senior Court Technology Infrastructure Specialist (Senior User Technology Specialist) provides technical hardware and software support of a complex nature to local area network (LAN), VMware ESXi, Microsoft Windows Server and Active Directory, System Center Configuration Manager (SCCM), courtroom audio recording systems, and/or workstation computer users and systems, which may include customer queuing, productivity and collaboration applications, and other platforms., * Proficient technical project leader in the acquisition and implementation of technology projects and writing business & technical requirements.

• Proficiency with deploying end user workstations.
• Proficient ability and knowledge of formalized change management and documentation strategy.
• Proficiency in troubleshooting desktop hardware and software issues.
• Excellent time management and communication skills.
• Highly technical knowledge to efficiently supervise the helpdesk team that supports Court staff using mission critical business systems.
• Highly technical knowledge of Active Directory and server administration.
• Ability to perform a high level of support and administration in multiple platforms including Microsoft System Center Configuration Manager, and VMware.
• Ability to communicate technical information clearly and concisely to both technical and non-technical audiences.
• Relevant certifications in IT, such as Microsoft certifications (e.g., MCSA, MCSE), CompTIA certifications (e.g., A+, Network+, Security+), or certifications specific to help desk support, networking, or security.
• A proactive and collaborative approach to teamwork, with a focus on continuous learning and professional development to stay updated on emerging technologies and best practices in IT support and security.
• Strong problem-solving skills and the ability to work effectively under pressure, providing timely and effective technical support to end users.
• Strong background in technical server/desktop maintenance and troubleshooting., * Two years of experience in systems applications analysis, programming or telecommunications functions utilizing a variety of PC, server, switching, routing, and multiplexing hardware and software.
• OR Two years of experience in installation and maintenance of digital systems, radio, and electronic communications systems or telephone station equipment, systems, and related distribution telecommunications systems.
• 15 hours of appropriate information technology course work including training or experience with one or more work station computers and one or more programming languages and one or more operating systems.
• Other combinations of experience and education that meet the minimum qualifications may be substituted.
• This position is subject to Criminal Justice Information Systems (CJIS) background standards. Candidates who receive a conditional offer of employment must be fingerprinted and will have their fingerprints used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation. Any records returned will be reviewed to determine the candidate’s suitability for the job.
• All finalists for positions are subject to a criminal background check applicable to the department or position. For information regarding pre-screening and driving positions, The minimum qualifications listed above, plus:
• Hands-on experience with VMware technologies, such as vSphere, ESXi, vCenter, or related virtualization and infrastructure management tools.
• Related technical certifications and/or degrees.
• Experience with/in
• Overseeing an enterprise computer replacement program.
• Data storage or storage area network (SAN) management.
• System patching and vulnerability remediation.
• Operating system upgrades or deployments.
• Domain management.
• Endpoint security solutions such as SolarWinds, CrowdStrike, and Tanium, including experience with deployment, configuration, and monitoring for threat detection and response.
• Imaging computers and deploying software applications.
• Inventory management and control procedures.

Pay Range: $76,294.40 to $112,715.20 annually. Hiring Range: $76,294.40 to $107,348.80 annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 060. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page., A comprehensive benefits package is offered which includes: Traditional pension with employer and employee contributions,

• for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

The Phoenix Municipal Court is the State’s largest limited jurisdiction court and is among the top ten busiest municipal courts in the United States. The Court handles cases that range from minor traffic violations to Class 1 misdemeanors carrying a maximum penalty of six months in jail and a $2,500 fine. Annually, the court processes approximately 160,000 charges.