Information Technology Supervisor

The El Dorado County IT Department helps provide secure, reliable, sustainable, modern, flexible, and effective information technology infrastructure to support the business objectives of County departments. The vision of the Information Technologies (IT) staff is a commitment to deliver creative, practical solutions and services in support of the current and future technological needs of El Dorado County., Under direction, the Information Technology Supervisor organizes, assigns, supervises, reviews, and evaluates the work of assigned information technology staff; performs difficult and complex analysis of customer and system requirements; develops, implements, and maintains complex enterprise and departmental computer systems and networks; performs related work as assigned. Incumbents will be assigned responsibility for projects, programs, and staff involving one or more of the following options: Database Administration, Device/Desktop Management, Operating Systems, Server/Cloud, and/or Networking/Telecommunications.

The selected candidate will have the opportunity to:

• Supervise a group of technology employees within an assigned technology option(s) area; hire and direct staff; plan, prioritize, schedule, assign, and evaluate work; procure and provide resources to staff as needed; monitor and evaluate staff performance and quality of work; initiate informal and formal disciplinary action as necessary.
• Assume responsibility for staff development and training; identify individual training needs and work to ensure those needs are met.
• Recommend goals and objectives for assigned information technology operations and direct their implementation; establishe schedules and methods for assigned option(s) area; help develop and implement policies and procedures. Determine staffing and material needs for assigned option(s) area in order to achieve goals and objectives.
• Evaluate operations and activities of assigned option(s) area and recommend improvements and modifications. Prepare various reports on operations and activities to develop and maintain service-level agreements.
• Perform a variety of complex applications, network, and/or professional technology troubleshooting and analysis duties as a working supervisor. Assist in solving problems regarding networking, Telecommunications, operating, communications, business process analysis, and application systems within option(s)., The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. Training and Experience Evaluation

A training and experience evaluation will be utilized to determine an applicant’s ability to continue in the recruitment process ranking for referral to specific vacancies. Based upon the information in the application and/or responses to supplemental questions, the applicant’s education, training and experience will be evaluated using a pre-determined formula.

We are looking for an experienced, hands-on supervisor who leads a vendor application support team and manages third-party platforms. Candidates should have direct experience with scheduled maintenance, update validation, and QA processes, along with creating and maintaining key operational tools like dashboards, workflows, test scripts, and access-control logs. Applicants must be able to demonstrate strong methods for managing system access, performing audits, resolving access issues, and working effectively with internal teams and external vendors., A combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying; however, education may not solely substitute for the required experience. Equivalent to graduation from a four-year college or university with major coursework in computer science, information systems, or a closely related field AND Seven (7) years of experience working in one or more of the following fields: systems analysis, systems engineering, programming, data or database administration or analysis, operating systems, office systems, network analysis or management or similar field, in a multi-platform information systems environment. At least one year shall include project management and lead direction of staff;

OR

Three (3) years of experience at the level equivalent to the County’s class of Information Technology Analyst III.

OR

Three (3) years of experience at the level equivalent to the County’s class of Information Technology Analyst II or Application Analyst II as a Project/Team Leader.

OR

Three (3) years of experience at the level equivalent to the County’s class of Information Customer Service III as a Project/Team Leader

The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits. The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting., * Medical

• Dental
• Vision
• Flexible Spending Accounts - FSA & HSA
• Employee Assistance Program (EAP)
• Basic Life Insurance
• Long Term Disability (LTD)
• County sponsored Wellness program
• Discounts on gym memberships

For your Financial Future:

• CalPERS Retirement
• Deferred Compensation (457) Plans
• Optional Life Insurance

For your Work/Life Balance:

• Paid Holidays
• Floating Holidays
• Vacation and sick leave accruals
• Supervisory, Personal and Bereavement leave

Below is a comprehensive benefit summary based on full-time, regular employment for the bargaining unit to which this classification is assigned.

Revised 1/2025, valid until modified by successor MOU or negotiated agreement.

To learn more about the benefits offered by the County of El Dorado please visit our website located here .

Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law.

The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply.

Many job classifications require pre-employment medical screening. Depending on the job classification, medical screening may include drug testing; a positive test may result in the revocation of an employment offer.

As required by Internal Revenue Service Publication 1075, individuals in positions that have access to Federal Tax Information (FTI), will be subject to a background investigation and a criminal history check. In addition, individuals hired into positions that have access to FTI will be re-investigated at least once every five (5) years.

Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history.

Escape the traffic and smog because El Dorado County is just:

• 40 miles from Downtown Sacramento
• 50 miles from Sacramento Airport
• 129 miles to San Francisco

Here are a few of the many activities and events available throughout El Dorado County:

• Hiking, Camping, Fishing, Boating, and Watersports
• Skiing and Snowboarding
• Live Music and Music Festivals
• Local Craft Breweries and Wineries
• El Dorado County Fair
• Placerville Speedway
• Farm to Fork Restaurants
• Local Shopping Gems, The County of El Dorado is a charter county and employs more than 1,800 employees with an all funds operating budget of approximately $605 million. The governing body is the Board of Supervisors which is comprised of elected representatives from each of the five voting districts.

El Dorado County encompasses 1,786 square miles that range from the eastern edge of the Sacramento Valley to the peaks of the Sierra-Nevada’s. Our western border is 30 minutes from the State Capitol and only 20 minutes away from over one million acres of breathtaking national forest. The vast size of our county also means that our offices are spread from El Dorado Hills to South Lake Tahoe. Of course, our services are not just office-based, as the County of El Dorado also maintains the famous Rubicon Trail, manages the whitewater recreation on the South Fork of the American River, educates visitors on our Gold Rush days at the El Dorado County Historical Museum, and provides many other services to our residents and visitors.