IT Supervisor

Under general direction of the IT Manager I, the incumbent serves as the IT Supervisor II, overseeing the Custom Applications Unit. The unit is comprised of IT professionals in various IT classification levels ranging from an IT Associate to IT Specialist I, who are responsible for planning, organizing and managing the functions of new development and production support of custom, COTS and platform based (SaaS/PaaS) applications. The incumbent has full supervisory, lead responsibilities for a team that includes all activities associated with the day-to-day IT operations, processes and procedures that support a wide array of software technologies., This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate. If not working remotely, the employee will work in a climate-controlled office under artificial lighting using a personal computer. The employee may be required to travel. When available, a State vehicle will be provided. Possession of a valid driver’s license is required when operating a State owned or leased vehicle. If the employee utilizes their own personal vehicle, they may be reimbursed for travel expenses. Some weekend or after-hours work may be required. The employee must carry a cell phone and respond to calls after hours., * Possession of a valid driver’s license is required when operating a state owned or leased vehicle.

• Resume required.
• Statement of Qualifications (SOQ) is required.

The Statement of Qualifications (SOQ) serves as documentation of each applicant’s ability to present information clearly and concisely in writing. Please follow the instructions below; failure to include and complete the SOQ as instructed may result in the SOQ not being considered and in disqualification from the interview. Resumes and cover letters will not take the place of the SOQ. The SOQ must be typed, no more than two pages in length, and 12-point Arial font.

1. Describe your experience supervising or leading IT Application development teams. Include detail about management of work assignments, setting expectations, and providing feedback. Include a description of the team’s composition, technologies/platforms used, and any other information relevant to the duties described for this position.
2. Describe your experience with ITSM processes specifically in the areas of Incident & Problem resolution, as well as application Change and Release Management.
3. Describe your experience with the procurement process of software or IT tools, and the solicitation and management of IT service contracts.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: https://www.naces.org/members or https://aice-eval.org. Please redact birthdates and social security numbers., Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrated experience as a Technical Lead, IT Supervisor, or similar leadership position in a technology-driven environment.
• Experience with the development, maintenance, and optimization of custom, COTS, SaaS and PaaS platform applications.
• Experience with project management methodologies, standards, tools, change and release management processes.
• Experience with ITSM and SDLC tools such as ServiceNow, Jira, ALM Octane, GitHub.
• Experience managing IT service contracts and software procurements.
• Ability to meet business needs by delivering innovative solutions in a fast-paced environment.
• Experience managing multiple high-priority initiatives simultaneously while ensuring focus on quality, deadlines, and business goals.
• Ability to recruit, select, develop, and retain competent staff, making appropriate assignments, managing performance, and fostering a high performing team culture.
• Strong communication and presentation abilities to deliver recommendations, risks/issues, statuses to diverse stakeholders including executives, business partners, technical teams, and vendor partners.
• Problem-solving skills with a focus on providing efficient and innovative solutions to complex business challenges., Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.