IT Support Technician

This role will take incoming technical support calls or respond to request to diagnose, troubleshoot and resolve telecommunications, network, hardware and software issues.

Support restaurant managers and franchise home IT staff to keep the restaurants running as efficiently as possible. The Helpdesk handles software, hardware and networking issues as they arise.

Responsibilities:

• Use a ticketing system to log and monitor tickets;
• Monitor problem management software and support systems for current outages and pending solutions;
• Work with end -users and solution partners to resolve issues;
• Monitor and complete projects tickets for restaurants, according to deadlines set by project teams.
• Follow company policies, uphold professional standards and perform all work in a manner of respect to others undefined

• Experience and good judgment to plan and accomplish goals while performing a variety of complicated tasks in a fast-paced work environment.
• Excellent communications and interpersonal skills.
• Ability to work in a team environment; highly self-motivated.
• Ability to learn new technologies quickly.
• Provides help desk functions for common PC and peripheral set up, maintenance and repair problems. Independently research and resolve technical problems.
• In-depth understanding of Android, Windows 11, Server 2019/2022 and desktop applications such as Microsoft Office.
• Knowledge of DNS, DHCP, WINS and TCP/IP.
• Associate degree or higher in the field of computers related to end-user support, desktop systems, operations systems and/or network Management.
• Target salary $50k-$60k depending on experience

Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries and franchisees, supports and operates restaurants under the Applebee’s Neighborhood Grill + Bar, IHOP, and Fuzzy’s Taco Shop brands. As of December28, 2025, these three brands consisted of over 3,500 restaurants across 20 international markets. Dine Brands is one of the largest full-service restaurant companies in the world and in 2022 expanded into the Fast Casual segment. For more information on Dine Brands, visit the Company’s website located atwww.dinebrands.com.