IT Engineer

We are looking for a IT Engineer based in Mexico to lead our internal technical operations and ensure our team functions without friction. You will be the first point of contact for all things tech- from onboarding new hires to managing access and maintaining our office infrastructure. What You’ll Do Technical Support (Tier 1): Resolve hardware (macOS/Windows) and software incidents via our ticketing system. Onboarding & Offboarding: Ensure every new hire in the region has their equipment configured and access ready from the very first minute of Day 1. Identity & Access Management (IAM): Manage user lifecycles and permission changes across our corporate tools (Google Workspace, Slack, etc.). Device Management (MDM): Enroll and oversee our fleet of laptops using MDM solutions (Kandji, Jamf, or similar) to ensure 100% compliance with security policies. Office Infrastructure: Maintain local connectivity (WiFi/Networking), video conferencing systems (Zoom/Google Meet), and hardware inventory at our Spain office. Must-Haves

Experience: 0-2 years in IT support, helpdesk, or junior systems administration. Tooling: Hands?on experience with at least one IDP (Okta, Google Auth), one MDM, and one ticketing tool. OS Fundamentals: Solid troubleshooting skills for both macOS and Windows. Languages: Professional English (B2+) and fluent/native Spanish. Culture: Comfortable in a high-growth startup environment; proactive attitude with a focus on autonomous problem?solving.

About HappyRobot HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don’t just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide. Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto., Top?Tier Compensation - Competitive salary + equity in a high?growth startup. Work With the Best - Join a world?class team of engineers and builders Extreme Ownership We take full responsibility for our work, outcomes, and team success. No excuses, no blame?shifting - if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it - we lead with accountability and expect the same from those around us. Craftsmanship Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call - we treat it as a reflection of our standards. We aim to deliver jaw?dropping customer experiences by being curious, meticulous, and proud of what we build - even when nobody’s watching. We are “majos” Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego. Urgency with Focus Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We’re running a high?speed marathon - not a sprint with no strategy. Talent Density and Meritocracy Hire only people who can raise the average; ‘exceptional performance is the passing grade.’ Ability trumps seniority. We believe the best teams are built on talent density - every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A?players want to work with other A?players - that’s how we win. First?Principles Thinking Strip a problem to physics?level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy?paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It’s how we build what others think is impossible. The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller.